Technical Analyst
Role details
Job location
Tech stack
Job description
We are seeking a Technical Analyst to join our Information Technology team based in London. This role is responsible for providing technical support to the Firm's internal customers across London and other European offices. The ideal candidate will master software applications quickly and demonstrate a strong customer service mindset with a proactive approach., * Provide solutions to complex technical issues to ensure high levels of customer satisfaction.
- Prioritise, research, resolve, and respond timely to support requests in line with Firm standards.
- Communicate effectively with team members and offer assistance when needed.
- Maintain awareness of Firm-wide support issues and their potential impact.
- Demonstrate enthusiasm, a positive attitude, and a strong work ethic.
- Acquire, maintain, and expand knowledge of relevant technologies, support policies, and support delivery methods, to provide technically accurate solutions to customers.
- Provide technical assistance across Firm applications, including: Microsoft Office 365 Suite / Microsoft Teams / Adobe products / iManage Document Management System / Windows operating systems / Hardware devices including iOS devices, HP printers, and Microsoft laptops / Network and connectivity troubleshooting, including Zscaler VPN
- Use all available technical resources to provide accurate and timely technical solutions.
- Deliver meeting room and audio-visual support, including assistance with Firm-hosted external events.
- Conduct Technology Onboarding training for new employees across European offices.
Requirements
Do you have experience in iOS?, * Prior experience in a professional services environment ideally within an international law firm.
- Goal-oriented and proactive, with strong ownership of customer requests.
- Demonstrates exceptional customer service.
- Flexible and willing to take on any task.
- Capable of working independently with strong self-discipline and organisational skills.
- Able to multitask effectively and remain calm under pressure while maintaining attention to detail.
- Positive, team-oriented approach with strong troubleshooting abilities.
- Clear and confident verbal and written communication skills.
- Degree in technology or equivalent certification preferred.
- Working knowledge of ITIL Service Management is a preferred.
- Strong understanding of Microsoft Office 365 Suite and Windows 11; MOS certifications preferred.
- Familiarity with Document Management Systems and desktop/laptop hardware.
- Good understanding of audio-visual tech and experience supporting online meetings and webinars.
- Experience supporting user populations of 50+ and collaborating with cross-functional teams (e.g., Facilities).
Benefits & conditions
The Firm offers a generous total compensation package with annual bonus in recognition of individual merit-based performance. Eligible employees may participate in King & Spalding's comprehensive benefit program, including private medical insurance with Bupa, life assurance (4x salary), critical illness insurance (2x salary) and income protection insurance, 7% firm pension contribution, gym membership/wellness allowance contribution, Employee Assistance Programme, season ticket loan, cycle to work scheme and 25 days annual holiday.
