Technical Analyst - Claims

A leading insurance organisation in London is seeking a Claims Technical Analyst to provide dedicated support for their Unmatched Cash Project, focusing on strengthening financial integrity and compliance across claims operations. This role offers you the opportunity to make a meaningful impact by resolving cash allocation discrepancies between claims and finance systems, driving process improvements, and supporting governance reporting. You will be at the heart of a collaborative team environment, engaging with stakeholders across Finance, Underwriting Operations, IT, and external partners. The organisation values your commitment to accuracy, your analytical mindset, and your ability to foster positive relationships while delivering results that matter. With flexible working opportunities and access to ongoing training, this position is ideal for someone who thrives in an inclusive setting where your expertise is recognised and nurtured.

• Play a pivotal role in enhancing financial integrity by resolving unmatched cash items and improving reconciliation processes within claims operations.
• Enjoy a supportive workplace culture that encourages collaboration across departments and provides opportunities for professional growth through training initiatives.
• Benefit from flexible working arrangements designed to help you balance your career ambitions with personal commitments, all while contributing to impactful projects.

What you'll do:

As a Claims Technical Analyst based in London, you will play a crucial role in supporting the Unmatched Cash Project by investigating complex cash allocation discrepancies between various claims and finance systems. Your day-to-day responsibilities will involve analysing data inconsistencies with meticulous attention to detail, validating data entry standards, recommending corrective actions, and assisting with system enhancements. You will prepare governance reports for senior forums, document remediation evidence for compliance audits, and collaborate closely with cross-functional teams including Finance, Underwriting Operations, IT, and external partners. By escalating risks appropriately and contributing to resource planning discussions, you will help drive continuous improvement in financial processes while fostering a culture of accountability and shared success. Your ability to communicate effectively across departments will be key in ensuring that process changes are implemented smoothly and that stakeholder feedback is consistently positive.

• Identify and resolve unmatched cash items between internal claims systems, third-party administrators, and bureau platforms by conducting thorough investigations into policy references, claim IDs, TPA codes, currency discrepancies, and value mismatches.
• Analyse data discrepancies with precision to ensure accurate cash allocation and maintain the highest standards of financial integrity across all claims processes.
• Validate data entry standards regularly and recommend corrective actions to prevent future mismatches, supporting the implementation of robust preventative controls.
• Assist in system change requests by providing expert input on process improvement initiatives aimed at reducing errors and streamlining workflows.
• Prepare comprehensive updates for governance forums such as Claims Working Group and Unmatched Cash SteerCo, including detailed KPIs and progress reports on remediation activities.
• Document evidence of remediation efforts meticulously for SOX compliance and audit purposes, ensuring all regulatory requirements are met with transparency.
• Engage proactively with Finance, Underwriting Operations, IT teams, and external TPAs to resolve issues collaboratively and align on necessary process changes.
• Escalate risks or dependencies related to system changes or resource constraints to appropriate governance bodies for timely resolution.
• Contribute to the development of write-down criteria and conduct financial impact assessments for unresolved cash items to inform strategic decision-making.
• Provide valuable input into resource planning and capacity reviews for both business-as-usual activities and project work, ensuring optimal allocation of resources., This organisation stands out for its unwavering commitment to fostering an inclusive workplace culture where every team member's expertise is respected and supported. Employees benefit from flexible working opportunities that empower them to balance professional responsibilities with personal priorities-a testament to the company's understanding of modern work-life needs. Training programmes are readily available so you can continue developing your skills while advancing your career within a knowledgeable network of peers who share your dedication to excellence. Generous pension contributions reflect the company's investment in long-term employee wellbeing. The leadership team is known for its supportive approach: they encourage open communication across departments so that everyone feels connected regardless of their role or background. By joining this organisation as a Claims Technical Analyst, you become part of a community that values collaboration over competition-where growth is achieved together through shared learning experiences rather than individual pursuits. The company's reputation for reliability extends beyond its client base; it is equally committed to nurturing talent internally so that each person can reach their full potential within an environment built on trust and mutual respect.

Do you have experience in Process improvement?, Your proven experience as a Claims Technical Analyst will enable you to excel in this role by bringing together technical expertise in insurance claims processing with strong analytical capabilities. You will have demonstrated success interpreting complex data sets within regulated environments-particularly those involving financial reconciliation-and possess advanced skills in Excel as well as familiarity with key industry systems. Your awareness of SOX controls and audit requirements ensures that compliance remains at the forefront of your work. In addition to technical acumen, your ability to collaborate effectively within cross-functional teams will allow you to contribute meaningfully during governance reporting sessions. Experience supporting change management initiatives or system enhancements will be invaluable as you help drive process improvements throughout the organisation. Exposure to cash allocation projects or TPA oversight adds further depth to your skill set. Above all else, your interpersonal strengths-such as empathy, dependability, sensitivity towards others' perspectives-will help foster an inclusive environment where everyone's contributions are valued.

• Demonstrated understanding of insurance claims processes combined with hands-on experience in financial reconciliation tasks within a regulated environment.
• Proven ability to interpret complex claims bordereaux data sets accurately while identifying root causes of mismatches between systems.
• Advanced proficiency in Microsoft Excel alongside familiarity with industry-standard claims management platforms such as ClaimCenter or ECF.
• Comprehensive knowledge of SOX controls as well as audit requirements relevant to insurance operations; experience documenting processes for governance purposes is essential.
• Comfortable collaborating within cross-functional teams while preparing clear progress reports and KPI dashboards for senior stakeholders.
• Skilled at recommending practical process improvements based on analysis of operational challenges; experience supporting change management or system enhancement projects is highly valued.
• Previous involvement in cash allocation or reconciliation projects within insurance or finance transformation initiatives would be advantageous but not mandatory.
• Exposure to claims operations oversight or working directly with third-party administrators (TPAs) is desirable for added context in stakeholder engagement.
• Understanding of audit frameworks or regulatory requirements specific to the insurance sector would further strengthen your application.
• Excellent interpersonal skills enabling you to build trust-based relationships across diverse teams while maintaining a polite and considerate approach.