1st Line Support Analyst

As a 1st Line Support Analyst, this is an entry level role with training and mentoring provided. You will provide first-line application and technical support to NHS customers. You will work with Microsoft Dynamics NAV, Microsoft Dynamics 365 Business Central, and the Ingenica i360IM application.

Acting as the first point of contact, you will log, investigate, and resolve incidents and service requests in line with agreed SLAs, escalating issues where appropriate.

This role offers structured training, mentoring, and hands-on experience, making it an ideal entry point for someone looking to build a career in IT service delivery within a growing organisation that supports critical NHS systems., * Act as the first point of contact for IT and application support queries

• Manage helpdesk tickets from initial logging through to resolution
• Resolve basic functional issues and carry out initial incident investigations
• Perform read-only SQL investigations under guidance
• Follow ITIL-aligned processes and maintain accurate, high-quality documentation
• Contribute to knowledge base articles and continuous service improvement
• Understand and adhere to our IMS system

Do you have experience in SQL?, * Strong customer service and communication skills

• A logical, organised approach to problem-solving
• Excellent attention to detail and ability to manage multiple tasks
• A willingness to learn ERP systems and structured support processes

• Competitive salary starting from £24,800 depending on experience
• Pension scheme
• Vouchers and discount vouchers
• 25 days' holiday plus bank holidays
• Hybrid working with regular team collaboration days
• Team events and catch-ups
• Clear progression paths within a team that promotes from within
• Paid development and training opportunities

Interested?

If you are just starting out in IT, are driven to learn, and have a growing passion for technical environments, we would love to hear from you.

Candidates must be UK-based and able to satisfy right-to-work requirements in line with current Brexit legislation.

Job Types: Full-time, Permanent

Pay: From £24,800.00 per year

Benefits:

• Company pension
• Employee mentoring programme
• Health & wellbeing programme
• Store discount
• Work from home

Ingenica Solutions is a national provider of a bespoke inventory management solution, with a strong track record of delivering focused IT systems across procurement, supply chain, inventory management, and back-office functions. Our solution delivers significant benefits to NHS organisations and suppliers operating within a fast-paced and challenging healthcare environment. We continue to expand our technical solutions with new offerings and our operational footprint across multiple NHS Trust sites throughout the UK and Ireland. With additional sites due to go live through NHS Supply Chain, this growth creates an exciting opportunity to join our Central Service Delivery team.