IT 1st Line Support

This role will involve supporting desktops/laptops, Windows OS's and networks and is required for our busy Call Centre in Canary Wharf.

Day to day tasks will involve supporting the Current UK IT team with end user support, diagnosing problems and responding to Helpdesk tickets, escalation of support tickets to L2&L3 and being the primary face of the IT Team., The IT 1st Line Support will report directly into the department head and will have various support from colleagues nearby which will always be on hand.

Operational Days and Hours

With given notice, Konecta reserves the right to change your working hours.

Your Konecta contracted hours will be 8.00am - 10.00pm Monday to Sunday. You may be required to cover evenings and weekends when required by the business.

Systems & Training

Full training will be given by Konecta and will include supporting on-going training requirements for

the duration of the project. You will also receive a full company induction that will include many areas

such as Data Protection Act and all other systems and soft skills training.

Opportunity for Growth

The suitable candidate will be welcomed into the team where they will work along side established, skilled consultants to help 'raise the bar' in terms of customer experience.

Growth and development are encouraged and supported and over time the team member will have the opportunity to progress their role and take on additional duties. This added responsibility being rewarded with a salary increase where applicable.     If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

Do you have experience in Windows?, * Strong knowledge of end-user Windows OS (Windows XP, Windows 7, Windows 10)

• Strong knowledge of HW, such as computers, screens, printers, desk phones

• Basic knowledge of administration of MS Servers (2003, 2008, 2012 and later), mainly Active Directory, GPO, DNS, DHCP

• Basic knowledge of network communication (IP, TCP, WiFi)

• Strong knowledge of end-user Windows OS (Windows XP, Windows 7, Windows 10)

• Excellent communication skills, ability to understand user's request and asking using proper questions to collect of all information needed for resolving/escalating issues

• Ability to work in a fast paced environment, maintaining attention to detail and accuracy

What are we looking to achieve? - Please tailor to your requirements

• You are patient & supportive

• You experienced with providing support to both technical and non-technical users

• You are confident and capable of presenting ideas to improve productivity and efficiency within Konecta UK

• Be self motivating to look for solutions and action tasks without requests.

Learn more here: https://konecta.com/about-us/who-we-are

Why work for us?

• Konecta working culture of fun and sociable team environment

• Pension Scheme with Standard Life

• Eye test vouchers and discounts

• Discounted corporate gym membership

• Involvement with local charities and fundraising days

• Campaign specific benefits including discounts, incentives and prizes

Leading the way in Customer Interaction & process management Konecta are an international outsourced customer service provider with 50,000 staff internationally and 112 sites globally. Our clients employ us to communicate with their customers in the most effective ways - this can be on the phone, via email, on the web through live chat or any social media channels.