1st Line Support Analyst

Your new role

We are currently recruiting for a 1st Line Support Analyst on a permanent basis for a well-known organisation in Surrey. You'll be joining a small, but experienced and passionate team providing 1st Line Support to circa 320 internal users.

What you'll need to succeed

We are looking for someone who has some previous experience providing 1st Line Support - perhaps this is the next step in your IT Support career. You will be solving issues relating to O365 and Azure cloud platforms, including distribution/ security groups, creating users, and shared mailboxes, escalating issues to the 2nd/ 3rd Line teams as needed to ensure SLAs are met. You will also help to ensure that the organisation's laptops and phone hardware comply with Microsoft Endpoint Manager, and that inventory records are kept up-to-date. As well as a good understanding of troubleshooting and supporting Windows environments, you will also have excellent customer service skills, able to adapt your communication when dealing with technical and non-technical users. This organisation uses Zendesk as their ITSM tool.

What you'll get in return

Salary up to £32,000 basic salary plus £3,000 car allowance, hybrid working (3 days in office, 2 days from home), and you'll be part of a friendly and upbeat team. Please get in touch for a full list of benefits for this position.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4760593 - Amy

We are looking for someone who has some previous experience providing 1st Line Support - perhaps this is the next step in your IT Support career. You will be solving issues relating to O365 and Azure cloud platforms, including distribution/ security groups, creating users, and shared mailboxes, escalating issues to the 2nd/ 3rd Line teams as needed to ensure SLAs are met. You will also help to ensure that the organisation's laptops and phone hardware comply with Microsoft Endpoint Manager, and that inventory records are kept up-to-date. As well as a good understanding of troubleshooting and supporting Windows environments, you will also have excellent customer service skills, able to adapt your communication when dealing with technical and non-technical users. This organisation uses Zendesk as their ITSM tool.

Salary up to £32,000 basic salary plus £3,000 car allowance, hybrid working (3 days in office, 2 days from home), and you'll be part of a friendly and upbeat team. Please get in touch for a full list of benefits for this position.