Cyber Security Engineer - Level 2

The Cyber Security Engineer (Level 2) plays a key role within our Managed Security Services team, delivering hands-on deployment, configuration, and Tier 2 support across our managed security platforms. Building on Level 1 experience, this role takes greater ownership of technical delivery, advanced troubleshooting, documentation, and customer support outcomes. You will work closely with the Cybersecurity Engineering Lead and SOC team, independently deploying security solutions, resolving complex escalations, and contributing to continuous improvement across the MSSP function., * Deploy, configure, and validate managed security platforms including GravityZone, RocketCyber, SaaS Alerts, Mimecast, VulScan, and vPentest.

• Act as the Tier 2 escalation point for platform-related incidents and support tickets.
• Perform root-cause analysis to resolve recurring technical and security issues.
• Maintain environment health across customer estates, ensuring agents, integrations, and policies meet MSSP standards.
• Analyse logs, alerts, and detection events to identify misconfigurations or potential security issues.
• Document resolutions and contribute to knowledge base articles and SOPs.
• Support SOC and IT Support with advanced troubleshooting and technical escalations.
• Mentor Level 1 engineers and assist with their technical development.

Do you have experience in Scripting?, * 2 - 4 years' experience in IT infrastructure, cybersecurity operations, or MSSP environments.

• Strong hands-on understanding of Bitdefender GravityZone (EPP/EDR).
• Working knowledge of Microsoft 365 Defender and Entra ID.
• Experience configuring and troubleshooting SaaS Alerts and RocketCyber.
• Familiarity with VulScan or vPentest for vulnerability management.
• Understanding of Mimecast email security configuration and policy management.
• Ability to troubleshoot logs, policies, and detection events.
• Foundational scripting/query experience (PowerShell, KQL, or Python).

Nice to have;

• Certifications such as CompTIA Security+, SC-200, or AZ-500.
• Experience supporting vulnerability management and remediation workflows.
• Exposure to incident analysis, detection logic, or playbook development within an MSSP/SOC environment.
• Familiarity with compliance frameworks such as Cyber Essentials or ISO 27001

Don't worry if you don't meet every requirement-your passion and potential matter to us! If you're excited about driving business growth and transforming how companies use technology, we want to hear from you.

• Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
• Give Back: Enjoy paid volunteering days to support causes you care about.
• Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
• Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.