Onsite IT Engineer

We're looking for an Onsite IT Engineer to join our team, working full-time from one of our client offices in Manchester (M22). You'll be a Gather employee, embedded onsite with a key client, acting as their local technical point of contact for day-to-day IT issues.

While you'll be based at the client site, you won't be working in isolation. You'll be part of Gather's wider technical team, with clear escalation paths, shared tooling, and ongoing support. You'll also contribute to supporting other Gather clients remotely and occasionally onsite.

The role involves resolving day-to-day technical issues, delivering high-quality IT support across desktop, server, and cloud environments, and contributing to improvements that keep systems stable, secure, and well maintained.

This role would suit an in-house IT engineer looking to move into a more fast-moving MSP environment, while still enjoying the structure and relationships that come from being embedded with a single primary client., * Act as the primary onsite point of contact for IT support at a key client location

• Provide first- and second-line support via phone, email, remote tools, and in person
• Troubleshoot issues across Microsoft 365, Windows desktop/server environments, networking, and cloud services
• Escalate complex issues appropriately while maintaining ownership and clear communication
• Deliver excellent customer service: clear, friendly, and proactive
• Assist with onboarding, device deployment, and user setup
• Support project work such as migrations, upgrades, and documentation
• Identify recurring issues and suggest improvements or automation
• Maintain accurate records in our service management systems

Do you have experience in IT support?, * Strong foundation in Microsoft 365, Windows 10/11, and basic networking.

• Curious, methodical problem-solver who looks for root causes
• Confident communicator who can explain technical issues clearly
• Organised, dependable, and comfortable owning tasks end to end
• Friendly, approachable, and professional with users
• Keen to learn, develop, and take on more responsibility over time

Experience

• Minimum 2 years' experience in an IT support role (MSP experience desirable)
• Experience supporting end users in a professional environment
• Familiar with ticketing systems, RMM tools, and documentation platforms.
• Exposure to Active Directory, Exchange/365 administration, and basic networking (DNS, DHCP, VPNs, firewalls).
• Relevant certifications are a plus, or willingness to work towards them with our support, * IT Support: 2 years (required)

• 22 days' annual leave + bank holidays (increases with service)
• Pension scheme
• Private health insurance (after qualifying period)
• Funded professional training and certifications
• Regular company socials and team events
• Modern offices with free parking and good coffee
• Certified Great Place to Work employer

Why this role matters

We exist to deliver exceptional IT services to ambitious businesses who depend on technology to accomplish their mission. We offer IT Support, infrastructure projects, software development, and cyber security., * Our employees will be our best recruiters.

• We will be an award-winning employer and a truly great place to work.
• We will attract and retain smart, motivated, and ambitious people.
• We will grow our monthly recurring revenue by 20% annually.

Ready to apply?

If you enjoy solving problems, helping people, and want to grow your skills as part of a supportive, ambitious MSP team, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: £37,500.00-£40,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Free parking
• On-site parking
• Private dental insurance
• Private medical insurance
• Sick pay