IT Support Analyst

• Deliver technical support for Microsoft-based environments, resolving tickets efficiently and professionally
• Troubleshoot issues across Microsoft 365, Azure services, desktops, and servers
• Monitor and respond to automated alerts, ensuring timely resolution
• Carry out installations, upgrades, patching, and hands-on fixes
• Work closely with Microsoft and other vendors on escalated or complex issues
• Attend client site visits on a rotational basis

Do you have experience in Organizational skills?, We're looking for someone who takes ownership, enjoys problem-solving, and thrives in a busy support environment. You should have:

• Experience with Microsoft technologies (Azure, Teams, AVD, Intune, M365 admin)
• Strong organisational skills and confidence managing a ticket queue
• Excellent communication skills with both technical and non-technical users
• A Microsoft certification or equivalent practical knowledge
• Previous MSP experience (advantageous)
• Exposure to Legal or Financial Services clients (a bonus)

Pulled from the full job description

• Additional leave
• Company pension
• Private medical insurance
• Company events, * Competitive salary
• Contributory pension & private healthcare
• Flexible holiday buy/sell options
• Home broadband costs covered
• Outstanding training and development opportunities
• Annual personal technical budget
• Opportunity to earn bonus incentives through Microsoft accreditations

You'll join an employee-focused organisation with a collaborative culture, strong progression pathways, and the chance to work with the latest Microsoft technologies.