Revenues System Support Officer

At Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Finance & Governance department, our ambition is to be 'ruthlessly financially efficient' in everything that we do, to ensure that our residents and services are receiving the best value for money whilst challenging old-fashioned thinking.

Are you a technical problem-solver with a passion for improving systems, services, and outcomes for residents? Do you thrive in a fast-paced environment where no two days are the same? If so, we'd love to hear from you.

We are looking for a Revenues System Support Officer to join our System, Support and Control Team-playing a key role in the delivery, maintenance and continual improvement of our Revenues systems across Council Tax, NNDR and BIDS. You will form a vital part of a specialist systems team that supports Revenues, Housing Benefits, Education Benefits and Accessible Transport systems. Some evening and weekend work is required, for which overtime is payable, particularly at year end or during major system upgrades.

As our Revenues System Support Officer, you will be joining the team as a specialist in all technical aspects of Council Tax, NNDR and BIDS. You will use your in-depth legislative knowledge, system expertise and analytical skills to:

• Maintain and support the MRI Academy and EDMS systems
• Resolve complex account issues by interrogating the MRI Academy database
• Support annual billing, system parameter updates, and year-end testing
• Develop and test system templates, reports and printing solutions
• Lead and contribute to IT and automation projects that enhance resident experience
• Run and create reports using ISQL, report-builder, and other tools
• Ensure data quality, security and compliance with GDPR
• Support colleagues through training, guidance notes and helpdesk activity
• Liaise with internal teams, ICT, finance and third-party suppliers when issues arise
• Reconcile valuation lists and troubleshoot financial transactions and payments

We recruit for attitude as much as for skills. We're looking for someone who is, How we act defines who we are. At the heart of our organisation is a common approach to defining 'who we are'. We are looking for people who can build this into everything they do.

We are fair We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

We are caring We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

We are collaborators We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

We are driven We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do., We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

Do you have experience in Tax experience?, * A strong problem-solver, able to navigate complex systems and find workable solutions

• A critical thinker, using evidence and data to drive decisions
• Technically capable, with experience in ISQL, reporting tools or similar
• Has extensive experience with Academy Revenues as a practitioner and Systems Administration, ideally for both Business Rates and Council Tax Previous Local Government experience, within a Revenues environment is highly desirable, but not essential
• Analytical, able to work with financial and statistical data
• A clear communicator, able to support and train others effectively
• Collaborative, working well with colleagues across the service and wider council
• Adaptable and resilient, able to manage competing priorities in a fast-paced environment
• Committed to outstanding service, always putting residents at the heart of what you do

If you enjoy improving processes, supporting system users, and working at the intersection of technology and frontline services, this role offers both challenge and opportunity.

Our mission is to be the best council. To do this we need the best people to help build our vision. If you're looking to develop your career in a fast paced, professional environment whilst making a difference, then we look forward to hearing from you.

We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents. It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities.