Lead Implementation Specialist - English speaking (Travel& Spend)

As a Lead Implementation Specialist - Travel & Spend, you will own high-complexity onboarding projects for our SMB and Enterprise customers. You'll work across Perk's Travel, Expense, and Invoice products, leading projects that often involve ERP integrations.

You'll be the driving force keeping internal teams, customer stakeholders, and external partners aligned, ensuring smooth rollouts, strong adoption, and successful go-lives. With your deep product knowledge, financial acumen, and understanding of ERP systems, you'll guide customers through sophisticated setups while acting as a trusted advisor.

In this role, you'll also lead by example, mentoring team members and helping shape a world-class implementation function.

What You'll Do

• Own and deliver high-complexity implementation projects involving ERP integrations, ensuring structured delivery and successful adoption across Travel & Spend.
• Coordinate multiple stakeholder groups, including finance leaders, project managers, IT teams, and external consultants, keeping everyone aligned on shared goals.
• Design advanced setups and complex customisations, applying creative problem-solving where standard solutions are not sufficient.
• Apply financial expertise to onboard Invoice modules, supporting customers with policies, workflows, and approval processes.
• Build a strong understanding of ERP systems and finance technology (e.g. NetSuite, Dynamics BC, Dynamics F&O); while you won't be coding or troubleshooting, an interest in data flows and system interactions is essential.
• Coordinate internal and external technical teams to ensure integrations are delivered smoothly.
• Proactively resolve escalations and provide clear, solution-oriented guidance when challenges arise.
• Mentor and guide junior Implementation Specialists, sharing best practices, technical knowledge, and onboarding tips.

Do you have experience in SSO?, * Solid experience in customer-facing roles, including hands-on ownership of projects or implementations in a structured environment.

• Demonstrated ability to manage complex implementations, ideally involving integrations, finance systems, or multi-stakeholder delivery.
• Strong technical and/or financial acumen gained through education or practical experience.
• Excellent communication and stakeholder management skills, with the ability to align cross-functional teams towards a successful onboarding outcome.
• Highly organised, detail-oriented, and comfortable managing multiple complex workstreams.
• A proactive, collaborative, and problem-solving mindset.
• Experience or strong exposure to self-serve or custom integrations (e.g. SSO, HRIS, SCIM, ERP, CRM).
• Background in consulting, finance, or customer onboarding / technical implementation.
• Experience with Spend Management solutions or ERP implementations.
• English working proficiency is essential; additional languages are a strong plus.

• Receive competitive compensation and equity ownership in Perk.
• Rest and recharge with our generous allocation of vacation days plus public holidays
• Take control of your physical health with your choice of private healthcare or a gym allowance.
• Know that your loved ones are protected financially through your Life Insurance if the worst were to happen.
• Join our unforgettable Perk events, including our spectacular annual summer party
• Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones.
• Make your money go further with our flexible compensation plan.
• Focus on your family with 17 weeks' paid parental leave during your child's first year.
• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes.
• Broaden your horizons with up to 20 "Work from Anywhere" days per year.
• Nurture your language skills with in real-life English, Spanish and Catalan lessons.
• Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
• Let us help you move to one of our hubs with relocation support.

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team., At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We're an equal opportunity employer, which means you're welcome at Perk regardless of how you look, where you're from, or anything else that makes you, well, you.