Service Desk Engineer (End User Support)
Role details
Job location
Tech stack
Requirements
Do you have experience in Windows?, * Is enthusiastic, reliable, and keen to learn and progress in IT
- Has knowledge of Windows 10/11 and common desktop hardware (laptops, PCs, printers)
- Has exposure to Microsoft 365 (Outlook, Teams, OneDrive) or a willingness to learn
- Understands IT fundamentals such as user accounts, passwords, and permissions
- Delivers excellent customer service and communicates effectively
- Takes a logical approach to troubleshooting technical issues
- Is able to follow processes, document work, and update tickets clearly
- Can manage time and priorities in a busy support environment
- Maintains a positive attitude and stays calm when supporting non-technical users
Benefits & conditions
Happy people make happy businesses. We have a great range of flexible benefits which helps you to do your best work every day. This includes:
- Enhanced Pension contribution scheme
- 33 days annual leave including bank holidays (& the opportunity to buy more if desired)
- Healthcare cash plan
- Private Medical Insurance (after 12 months service)
- Company electric car scheme
- Cycle to work scheme
- Employee assistance programme
- Occupational sick pay
- Birthday day off
- Enhanced family leave
- Volunteering time available
Cybit is passionate about having a diverse workforce by encouraging equality, diversity, and inclusion throughout the business. We have an inclusive environment where employees are encouraged to speak openly about what matters to them. This allows us all to learn and grow together within a safe and respectful environment. We provide equal opportunities to all and are a proud member of the Disability Confident scheme. If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
