2nd Line IT Engineer

Our client, a leading organisation in the technology services sector, is hiring a 2nd Line IT Engineer to support a fast-paced, multi-client environment. This role offers the chance to take ownership of escalated technical issues while contributing to project work and continuous service improvement. What you'll do

• Provide 2nd Line support across customer-facing and remote channels
• Manage incidents, service requests, and escalations
• Configure PCs, servers, firewalls, and networking components
• Complete daily system checks including backups and reporting
• Maintain documentation and ensure accurate activity logging
• Support project delivery and internal IT when required
• Stay current with emerging technologies
• Communicate updates clearly to customers and stakeholders
• Assist with quotes for equipment and services You'll work closely with service desk teams, network infrastructure specialists, and customer stakeholders to ensure service quality and SLA performance.

• 3+ years' experience within an MSP or ISP environment
• Strong knowledge of Windows Server, Active Directory, DNS, DHCP & Group Policies
• Experience with Microsoft Exchange / Exchange Online
• Office 365 administration including Azure Sync
• Desktop support across Windows, Mac, and RDS
• Networking knowledge including TCP/IP
• Excellent communication and customer-management skills
• Experience working in time-sensitive, high-pressure environments The ideal candidate will be proactive, commercially aware, and passionate about developing their technical skills in a collaborative, fast-moving setting.

• Up to 20% annual bonus
• Strong learning and development environment
• Exposure to varied technologies and project work