IT Support Analyst

Primary Purpose of the Role:A need has been identified to recruit an experienced second-line IT Support Analyst to join the European Tour group's Information Technology team. The engineer will report to the Senior IT Manager based at the head office at Wentworth. Contract Type:12 month FTC Working Pattern:Onsite, Monday to Friday (No remote/No hybrid) Key Responsibilities & Accountabilities:As part of a small team, provide day-to-day technical support for 320 staff members across the global organisation. Act as the routine contact point, receiving and handling support requests.Respond to a wide range of service requests by providing information to fulfil requests or enable resolution.Perform first-line investigation and diagnosis, and promptly escalate unresolved issues as necessary.Assist in developing standards and apply these to track, monitor, report, resolve, or escalate issues.Contribute to creating support documentation.Manage the ticketing system (Zendesk), ensuring SLAs are met.Manage users, groups, and resources across O365 and Azure cloud platforms, including distribution/security groups, creating users, and shared mailboxes.Support and deliver technical projects.Oversee and ensure the company's laptop and phone hardware comply with Microsoft Endpoint Manager, and that inventory records are kept up-to-date.Manage and support users both within the office and remotely, including hardware and software-related support.

Personal:Excellent interpersonal skillsAbility to foster strong relationships with individuals at all levelsTeamplayer - flexible, collaborative, and personableCapable of working effectively under pressureStrong written and verbal communication abilitiesProficient in administrative skills with keen attention to detailHighly motivated with a positive, "can-do" attitudeAdaptable to applying knowledge across various scenariosPrevious experience in a technical support environmentGenuine interest in IT and technology Technical: Experience working with Microsoft environments.Excellent knowledge of Microsoft products, including Entra, O365, and Azure.Good understanding of Microsoft Licences.Microsoft Office - intermediate level.Experience with iOS and Windows devices.Some networking experience would be advantageous.Good knowledge of WiFi technologies would also be beneficial.Desirable experience with Canon UniFlow, Zendesk and Zoom.