Sr Director of Digital & AI Transformation Programs

We are seeking a strategic Senior Director of Digital & AI Transformation Programs to design, lead, and deliver our highest-priority enterprise transformations. This role is central to defining and executing the future-state operating model, embedding AI and intelligent automation at the core of our global services and processes. You will own the end-to-end program lifecycle for strategic initiatives, ensuring they deliver targeted business outcomes, foster adoption, and build sustainable capabilities.

As a Sr Director of Digital & AI Transformation Programs you will have the opportunity to:

1. Strategic Program Design & Leadership

• Design and architect enterprise-level transformation programs focused on AI adoption, digital service industrialization, and future-ready operating models.
• Lead the delivery of complex, multi-year strategic programs from vision to value realization, ensuring alignment with enterprise objective and return on investment
• Develop comprehensive business cases, transformation roadmaps, and success metrics for AI and digital acceleration initiatives.

2. AI & Digital Transformation Execution

• Spearhead the integration of AI/ML, GenAI, and intelligent automation into core service delivery and business processes, moving beyond pilots to scaled industrialization.
• Drive the transformation of Global capabilities into a scalable, AI-augmented technology and digital services function.
• Champion data-driven decision-making and the adoption of new digital tools and platforms.

3. Stakeholder Engagement & Change Leadership

• Act as a strategic partner to global CIOs, Country Business Leaders, and C-suite executives to shape the digital agenda and secure buy-in for transformative change.
• Lead sophisticated change management strategies to ensure smooth adoption of new technologies, processes, and mindsets across the organization.
• Manage complex stakeholder landscapes, communicating vision, progress, and value at all levels to build a coalition for change.

4. Talent & Innovation Catalysis

• Define future-state capability frameworks and lead initiatives to build a future-ready workforce, emphasizing AI literacy, data fluency, and strategic program leadership.
• Foster a culture of innovation and continuous learning, establishing practices (e.g., innovation sprints, capability academies) to sustain transformation momentum.
• Build and develop high-performing program teams capable of leading complex change.

• 10+ years of proven experience in designing and leading large-scale digital/AI/business transformation programs within global, complex organizations.
• Deep expertise in AI/ML and automation technologies (GenAI, AgenticAI) with a track record of moving initiatives from concept to scaled value delivery.
• Mastery of program leadership disciplines (Agile, Hybrid), change management methodologies (e.g., Prosci), and strategic stakeholder management.
• Strong financial and commercial acumen, with experience building business cases and managing multi-million dollar program portfolios.
• Exceptional communication and influencing skills, capable of engaging both technical teams and executive leadership.
• Experience in building and developing talent in transformation, change management, and emerging technologies.

As well as a competitive salary and a yearly bonus, we offer:

• To support your work-life balance, we have adopted a flexible working model.

• Option to work abroad up to 25 days yearly.

• Over 300 euros to set up your home office and additional monthly home office allowance.

• Wide range of internal and external trainings, including English, German and Spanish classes depending on the needs.

• Ticket restaurant and Health Insurance with the flexibility to exchange it for other benefits.

• Life and accident insurance.

• Collective Life retirement Plan

• 2000 referral bonus if you bring other talented people like you to the company.

• Special banking and insurance conditions plus Exclusive Employees discounts

• Functional diversity benefits

• Stock options and mortgage benefits.

Where Are We Located?

Let me introduce us. You're reading about Zurich Insurance Group, a global leader in insurance, but this role specifically pertains to our Technology Delivery Center (TDC). Established in Barcelona in 2006, the TDC operates as an integral part of Zurich Insurance Group, providing cutting-edge technological solutions and support to Zurich's local and global business units. In essence, Zurich TDC is where technology meets the vast reach of a multinational company. We specialize in areas such as software development, data analytics, cybersecurity, and IT infrastructure. Our primary mission is to support Zurich's strategic goals and enhance operational efficiency through innovative technology solutions. If you're considering a role with us, know that you'll be joining a hub of technological excellence dedicated to driving Zurich's success on a global scale. What Can You Expect? And you might be thinking: This is great, what will my day-to-day be like, at TDC? I'm glad you asked., At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? We are an equal opportunity employer who knows that each employee is unique - that's what makes our team so great!