Customer Insight Strategy and Transformation Lead

This role heads the strategic enablement of the Insights Lab-building the capability, infrastructure and frameworks that power actionable, scalable and self-service analytics across Vitality. You will design a connected, 360° customer view by integrating diverse data sources and enabling the shift from reactive reporting to proactive, predictive insight. You'll lead advanced analytics, champion innovation, and ensure the business leverages cutting-edge techniques to drive transformation. As part of the Insights Lab Leadership Team, you'll translate complex analytics into clear, actionable strategies for senior leaders, mentor analytics talent and embed best practice across the organisation-all while ensuring robust governance, data quality and trusted insight delivery.

Key Actions

• Lead and develop the Customer Insights function, converting strategy into scalable capability
• Build and maintain an integrated 360° customer view using internal and external data sources
• Develop modern data infrastructure, governance and self-service tools
• Create standardised frameworks and reusable assets for analytics and reporting
• Embed customer analytics best practice through coaching and enablement
• Link insight to business outcomes, supporting change and strategic decision-making
• Champion innovation, introducing new tools, methodologies and AI/ML approaches
• Generate strategic insights, identifying trends, risks and opportunities
• Present clear, actionable recommendations to senior leaders
• Partner across the business to drive adoption of high-quality, contextually relevant insights
• Contribute to enterprise-wide initiatives such as Consumer Duty and predictive modelling

• Expertise in design and integrate complex data architectures
• Experience in leading global organisational change
• Experience in leading through others and developing capability, * Expert in data architecture, integration, and connectivity across diverse sources (SQL, cloud platforms, APIs)
• Advanced skills in machine learning, AI, predictive modelling, and analytics frameworks
• Experience managing enterprise analytics initiatives and teams
• Experience designing and maintaining data architecture for integrated customer views
• Experience commanding teams in data-driven environments
• Strong business acumen and strategic thinking
• Excellent communication and stakeholder management
• Proven ability to synthesize complex signals into actionable insights
• Expertise in customer experience, operational, and financial analytics
• Effective time management, prioritisation and coverage across multiple projects

• A pension of up to 12%- We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance - With its own set of rewards and benefits
• Life Assurance - Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities! If you are successful in your application and join us at Vitality, this is our promise to you, we will:

• Help you to be the healthiest you've ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how, where and when you work.
• Help you advance your career by playing you to your strengths.
• Give you a voice to help our business grow and make Vitality a great place to be.
• Give you the space to try, fail and learn.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy., We have a raft of measures in place to support their physical, mental, financial, and social wellbeing, and we also offer a comprehensive, generous benefits package. As well as a highly competitive pay package, you'll enjoy:

• Bonus Schemes -A bonus that regularly rewards you for your performance
• Hybrid working - Balance working from home with office collaboration
• 25 days' holiday plus bank holidays - You can also buy more annual leave or sell unused days
• A generous parental leave policy
• Private medical insurance - Benefit from best in class award-winning medical cover with its own set of rewards & benefits
• A pension of up to 12% - We will match your contributions up to 6% of your salary
• Life Assurance - Of four times your salary
• Free healthy breakfasts & lunch - At our on-site office restaurants

Access to - on-site Vitality health checks, physical and mental wellness workshops, bicycle lock-up racks, shower facilities.

Wellbeing

How We're Supporting our Vitality People

We're committed to looking after all aspects of your health and wellbeing, and we'll reward you when you take steps to improve your health.

Here's a taster:

• Healthy Leave - Enjoy up to 2 days of additional leave by making healthy choices
• Fertility Leave - Get paid time off for fertility appts and treatment
• Wellbeing initiatives throughout the year including - Fun challenges, competitions, workshops, fitness classes and more
• Best-in-class wellbeing partners. Whether you need mortgage advice, menopause support, or help with your fitness journey, we've got you covered. One of these partners is: Peppy - A first of its kind healthcare app that gives you free personalised support to help you take control of your health and wellbeing. The support services include menopause, fertility, baby and men's support
• Confidential counselling & legal advice through our employee assistance programme

We're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024! Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place. We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We're successful because we attract, develop, and retain the best people - and because we care. Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Diversity & Inclusion At Vitality, we're committed to diversity and inclusion because it's good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives. Vitality's approach to sustainability Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. To learn more please visit our Careers page., Vitality is a multi award-winning UK insurance brand with a bold mission to make people healthier and to enhance and protect their lives. We're proud to be pioneers of shared-value insurance-rewarding our members for making healthy lifestyle choices, while benefiting society and our business. With over 1.7 million members, we offer innovative health and life insurance products that go beyond traditional cover. Our unique approach combines protection with proactive wellness support, helping people live longer, healthier lives. Do you share our values? Our values exist in the moment-to-moment interactions we have with our colleagues, members, brokers and partners, and the day-to-day decisions we make that affect them. We expect everyone at Vitality to live and breathe these every day. Here they are in a nutshell below: * A force for good * Great people * Liberating the best in our people * Intellectual leadership * Customer, Customer, Customer * Innovation & Optimism * Drive, Tenacity & Urgency * Business astuteness & prudence * Integrity, honesty & fairness, Diversity and inclusion at Vitality is all about celebrating our differences and liberating the best in our people. We are signatories to the Women in Finance Charter and the Race at Work Charter, and we're proud that our gender and ethnicity pay gaps are low by sector standards. We're consistently reaching our target of 60% female appointments to higher paying roles to increase gender representivity at senior levels, and we have succeeded in reducing our gender pay gap by more than 10% since 2018. A raft of initiatives has made this possible.