Technical Support Engineer (Software)

Northern Ireland
10 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English

Job location

Remote

Tech stack

HTML
JavaScript
CSS
Programming Tools
SQL Databases
Web Applications
Web Technologies

Job description

Our growing client are a specialist software company. There are multiple roles available for a new team based out of their NI office. In this exciting role, you will provide expert technical support for their specialist platform., * Handle high-priority support cases with appropriate urgency and professionalism

  • Troubleshoot and support web applications

  • Write and optimize SQL queries to investigate customer issues and analyse platform behaviour

  • Monitor and respond to support tickets within established SLA guidelines

Requirements

  • Strong customer service skills

  • Strong SQL proficiency

  • Understanding of web technologies e.g

  • HTML, CSS, and JavaScript
  • Browser Developer Tools

  • Experience of working in the FS Sector and/or Financial applications is desirable

  • Some exposure to Messaging would be advantageous but not essential

Apply for this position