Technical Support Engineer
Role details
Job location
Tech stack
Job description
This is a varied, hands-on support role where no two days look the same. You'll be the first point of contact for technical issues, providing both remote support and on-site assistance to customers. From troubleshooting desktop issues to supporting core infrastructure services, you'll play a key part in keeping customer systems stable, secure, and productive., * Provide technical support to customers remotely and on site
- Diagnose and resolve desktop, server, and network issues
- Support Microsoft 365 environments and core infrastructure services
- Assist with user administration and system configuration
- Use RMM and remote support tools to manage and resolve tickets
- Maintain accurate technical documentation and ticket records
- Deliver professional, customer-focused service at all times
Requirements
Do you have a valid Driving License license?, Do you have experience in Technical support?, * Strong knowledge of Windows desktop environments (Windows 10/11)
- Working knowledge of Windows Server (2016, 2019, 2022, 2025)
- Active Directory, Group Policy, DNS, and DHCP support
- Microsoft 365 administration and troubleshooting
- Networking fundamentals (TCP/IP, WAN, WLAN, NAT, VPN, DNS)
- Basic router and switch configuration
- Experience using remote support and RMM tools
- Backup and restore technologies (VM, bare metal, cloud)
- Security fundamentals including EDR, AV, patching, malware removal
- Good documentation and record-keeping practices, * Clear communicator, both written and verbal
- Strong troubleshooting and analytical skills
- Customer-first mindset
- Able to work independently and within a team
- Proactive and well organised
- Professional and confident with customers on calls and on site
Certifications & Requirements (Minimum)
- CompTIA A+
- Microsoft 365 Fundamentals (MS-900)
- Azure Fundamentals (AZ-900)
- Full driving licence and access to your own vehicle (essential), * Technical support: 1 year (required)
Benefits & conditions
You'll be joining a forward-thinking technology business where growth, development, and contribution are recognised and rewarded. Our benefits include:
- 25 days annual leave plus bank holidays, plus your birthday off
- Private healthcare, dental, and wellbeing support
- Friday Breakfast Club when you're in the office
- Loyalty Incentive Reward Scheme with lifestyle and tech discounts
- Monthly colleague recognition awards
- Regular team socials and events (recent trips have included Budapest), * Casual dress
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Private dental insurance
- Private medical insurance
- Sick pay
- Work from home
