Regional Desktop Support Analyst

As a Desktop Support Analyst, you'll play a vital role in supporting the technology that enables our people to deliver critical capabilities across defence, aerospace and engineering. From resolving issues to ensuring our desktop environments run smoothly and securely, this is a role that directly contributes to operational effectiveness and helps keep essential services moving.

You'll work 37.5 hours per week, where you'll spend four days a week on site. Travel to other Babcock sites may be required. An on-call rota (1 in 4) applies once fully trained.

Day-to-day, you'll develop your technical expertise, build problem-solving capability, and make a meaningful impact every day by supporting users across multiple sites.

• Provide second-line technical support aligned to agreed Service Levels and KPIs.
• Maintain desktop environments to organisational standards.
• Deliver desktop application support as required.
• Communicate professionally and proactively with users regarding updates and resolutions.
• Deliver excellent customer service to ensure user satisfaction across multiple sites.

This role is full time, 37.5 hours per week and provides hybrid working arrangements with 4 days onsite and 1 day working from home.

Essential experience of the Regional Desktop Support Analyst

• Providing second-line desktop support in a Windows 10 environment.
• Working knowledge of ITIL processes and methodologies.
• Configuring and supporting business mobile devices.
• Answering support queries via phone, email and in person.
• Resolving issues relating to PCs, laptops, printers, LAN, video conferencing and telecommunications systems.

The successful candidate must be able to achieve and maintain Standard (BPSS) / Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What we offer

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading - buy or sell up to one working week of annual leave
• 'Be Kind Day' - one paid volunteering day each year
• Flexible working - more options to integrate work and personal life
• A dynamic working environmen

At Babcock, we're working to create a safe and secure world, together. If you join us, you can play your part as a Desktop Support Analyst at Rosyth, near Dunfermline, Fife., We're Babcock a global FTSE 100 organisation with over 26,000 people working together to make a difference. Here, you'll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we're building a future that lasts not just through the impact we make, but through meaningful careers that respect your work-life balance.