Desktop Support Regional Team Lead

As a Desktop Support Regional Team Lead, you'll play a crucial part in ensuring our people across the UK and beyond have the secure, reliable, and high-performing technology they need every day. This is an opportunity to lead a highly skilled regional team that keeps our desktop environments running efficiently, enabling vital defence, aerospace and engineering programmes that protect national security.

Day-to-day, you'll develop your leadership capability, broaden your technical expertise and gain exposure across a complex, dynamic organisation that operates on a global scale.

• Lead and support a regional team of Desktop Support Analysts, providing technical and administrative guidance.
• Oversee service delivery performance, ensuring all Desktop Support services meet agreed Service Level Agreements.
• Act as the first escalation point within Babcock IS for complex desktop incidents and requests.
• Maintain and support second-line fixes across the desktop environment for a geographically diverse user base.
• Build strong working relationships across the business while delivering a field-based service that includes regular travel and overnight stays.

This role is full time, 37.5 hours per week and provides hybrid working arrangements with 4 days onsite and 1 day working from home. Requirement to travel to other sites as required and an on-call rota will apply once fully up to speed.

Essential experience of the Desktop Support Regional Team Lead

• Substantial experience within a Service Delivery environment operating to formal Service Level Agreements.
• Extensive experience delivering Desktop Services across a diverse, multi-site and geographically dispersed organisation.
• Strong working knowledge of ITIL standards and processes.
• Broad understanding of IT infrastructure and its relationship to business operations.
• Ability to build effective relationships and manage complex issues confidently and collaboratively., We value difference and don't have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you., The successful candidate must be able to achieve and maintain Standard (BPSS) / Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What we offer

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading, allowing most employees to buy or sell up to one working week of leave
• 'Be Kind Day' - one paid working day each year to volunteer with a chosen organisation or charity
• Flexible working options to help you integrate work and home life
• A dynamic working environment that supports development and progression

At Babcock, we're working to create a safe and secure world, together. If you join us, you can play your part as a Desktop Support Regional Team Lead at Rosyth, near Dunfermline, Fife., We're Babcock a global FTSE 100 organisation with over 26,000 people working together to make a difference. Here, you'll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we're building a future that lasts not just through the impact we make, but through meaningful careers that respect your work-life balance.