2nd Line ICT Support Engineer
Role details
Job location
Tech stack
Job description
Derbyshire Fire & Rescue Service is seeking a dedicated and customer-focused 2nd Line ICT Support Engineer to help maintain and improve the ICT infrastructure that supports our vital emergency services across the county.
As a key member of the ICT team, you will provide second-line support to users across 32 sites, ensuring that station equipment and systems are secure, reliable, and fit for purpose. You ll work closely with 3rd Line Specialists to resolve complex issues and contribute to the continuous improvement of our ICT services.
Key Responsibilities
Diagnose and resolve network and computer issues.
Install and configure hardware and software.
Assist with server and systems support alongside 3rd Line Specialists.
Travel to various sites to provide on-site support (a pool car will be provided).
Communicate technical issues clearly to users with varying levels of IT knowledge.
Requirements
Excellent time management and organisational skills.
Strong communication and interpersonal abilities.
Proven problem-solving skills in a mission-critical environment.
Solid understanding of Microsoft desktop operating systems.
Experience with:
- Active Directory administration.
- Maintenance and replacement of computer components.
Full UK driving license., To be successful in this role, you will bring the following qualifications:
- Level 4 qualification. Eg Certificate of higher education (CertHE) or Higher National Certificate (HNC) in an IT related subject or equivalent qualification or equivalent demonstrable working experience.
- English and Maths GCSE at Grade A - C or 9 4 or equivalent qualification
Benefits & conditions
We believe in rewarding our people with more than just a salary. Here s what you can expect when you join us:
- Flexible working hours.
- Agile working (60% office based)
- Family friendly policies.
- Annual Leave entitlement of 25 days
- Free, secure on-site car parking.
- Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
- Employee discount scheme (Boost) and eligibility to apply for Blue Light Card.
- Employee support networks.
- Enhanced Maternity Pay (subject to meeting eligibility criteria).
- Occupational Sick Pay subject to length of service
- Ongoing training and development opportunities.
- Eligibility to join the Local Government Pension Scheme with generous employer contributions.
- Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
