IT Support Technician

• User´s support: remote and on-site support.
• Microsoft System Administration: Medium level. Appreciate AZURE's knowledge.
• Manage Active Directory: manage user accounts, sec. groups, and distribution lists.
• Office 365 Apps and Exchange: Acknowledge to user email administration and manage O365 features.
• Give remote support and physical support to all stores in EMEA.
• Experience with ticketing system tools (Manage Engine and JIRA).
• Support and maintenance of users' computer equipment. (PC, Laptops, Desktops, Printers, peripherals, and wires).
• Phone support for internal users.
• Incident Management (SLA)
• Acknowledge Network devices (medium level) (Routers, Switches, Firewall)

• Document incidents/Problems in Ria's store applications
• Generate reporting | Impact analysis

• Able to work in a fast-paced environment and analyze/troubleshoot complex problems.
• Update and manage Support and Incident tickets.

Do you have experience in Microsoft Office?, The profile we are looking for is from a person who can offer formal attention, has a sense of urgency, and can work as a team with high orientation to the internal client., * Title in system administration and network.

• Acknowledge an Infrastructure (Switches, Routers, Servers, Workstations, and Printers)
• Acknowledge microcomputing.
• Medium - High English Level.
• Other technical skills desired

• Networking o Understanding of TCP/IP o Assembly Telecom rack

• Availability to give On-duty support and overtime.
• Time flexibility
• High availability for Travel