IT Support Specialist

• Provide support to the workforce across EMEA ensuring that IT hardware and software is fit for purpose and in working order
• Maintain of IT system and infrastructure such as servers and network, printers, conference systems
• Keep inventory list (hardware, software license, etc.) updated
• Document all faults and resolutions, accurately and systematically
• Liaise with support vendor for networks, servers, etc. to resolve technical / procurement issues
• Assist the IT Manager with the implementation of any new processes and procedures required for IT needs of the business
• Once enough experience has been gained after joining the company, assist Day to Day Support with Operation Team as the 2nd line support
• Cover the team members when there is a lack of human resources
• Liaise with Head Office IT support in Japan HQ
• Assist IT related audits and IT review, evaluation activities
• Assist IT managers to manage allocated IT budget
• Any other duties as required within the scope of your role

2. Details:

• Be able to perform the following day-to-day operations:
• Processing of requests regarding New starters / Leavers
• 1st line user support enquiries
• Fulfilment of requests (Different types of demands raised by users. Typically, small standard changes that are low risk, frequently performed, require less approval, are low cost etc.)
• Installation (PC / Smart devices / Application etc.)
• Incident recording
• Alert message checks
• Endpoint device management
• Software license management
• ID management
• Procurement (Standard PC, software, accessories, etc.)
• Escalation of enquiries to 2nd line support
• Liaison with IT suppliers
• Evaluate, maintain, troubleshoot, document system references, maintenance procedures and reports for IT infrastructure, including but not limited to servers and networking
• Administer arrangements for securing data, ensuring back-up procedures, disaster recovery plans and other systems are working effectively
• Diagnose and resolve technical issues
• Troubleshoot, document, upgrade and build up maintenance procedures for end-point devices, operating systems, and business applications
• Plan, design and organise the progress, installation, integration, and function of computer-based systems
• Plan, evaluate, configure, test, deploy, troubleshoot and document a varied range of software applications
• Ensure security and upgrades are applied and kept up to date on servers and other systems
• Take responsibility and advise on the choice of software, learning resources and future developments of the IT infrastructure
• Follow the corporation regulations for infrastructure implementation

3. Other Duties and Responsibilities:

• Communicate effectively with all levels of employees.
• Maintain the highest degree of honesty and integrity at all times
• Participate in proactive team efforts to achieve department and company goals.
• Contribute to building a positive team spirit.
• Protect confidential information by not communicating, disclosing to, or using for benefit of third parties

Do you have experience in Windows?, * Graduate level education preferred and proven IT related experience e.g. Comptia A+/Windows Client OS MCP or its equivalent certified desirable

• Previous work experience within networking / server troubleshooting is a plus
• Excellent computer knowledge and mastery of common networking, servers and business software packages for office work
• Fluency in business level English essential
• Familiar with hardware and software safety and security protocols
• ITIL Foundation certified desirable
• Flexible to business travel (c. 10-20%) throughout EMEA