Change Manager

Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career; with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, we're enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape. Want to come and be a part of it?

What will you be doing? I own, execute, and drive the Change Management process by coordinating and communicating all Change Requests effectively. I ensure all Changes are logged, progressed, risk-assessed, accurately documented, prioritised, and approved by the correct personnel. I clearly communicate planned Changes to impacted customers and stakeholders. I maintain operational stability by managing Changes appropriately and challenging any that fail to meet process or quality standards. I support regular Change reviews through CABs, ensure Changes meet objectives, and oversee controlled post-implementation reviews. I measure performance against KPIs, manage risks and issues, and build strong relationships with stakeholders to enable effective Change deployment.

I hold ITIL v4 Foundation knowledge and understand Change Management principles. I am organised, delivery-focused, and strong in planning and time-management. I have Salesforce and ServiceNow ITSM experience and can work both independently and within a team. I build effective stakeholder relationships through strong communication and can simplify complex information into clear actions. I interpret, analyse, and present data confidently. I have telecoms knowledge and can attain enhanced security clearance when required.

We offer a range of benefits designed to support your life in and out of work, some of which include. · Matched or contributory pension scheme · Online GP service, 24 hours a day, 365 days a year · Employee assistance programme · My Rewards portal, access to 1000's of retail discounts · Life assurance · Cycle to work, salary finance and give as you earn schemes · Enhanced maternity, paternity leave and adoption leave · Reward and recognition scheme

In addition, this role offers;

• Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
• Discretionary bonus scheme
• 25 days annual leave plus bank holidays
• Recommend a friend - get rewarded for introducing people to us!

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We're one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. · We're responsible and go further for our people, clients, communities and the planet · We're open and seek new and better ways of exceeding expectations · We're together and as one team; the whole is greater than the sum of the parts · We're ambitious and embrace opportunity, to lead essential infrastructure services for life Whether you're a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It's an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding., It's an exceptional time to be part of M Group. Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. For everyday life and sustainable life. A once in a generation challenge. And together we can meet it. So what defines life in our organisation? Teamwork and collaboration Not only with those around you, but across the group. Working seamlessly across water, energy, transport and telecom, sharing learnings and joining the dots between areas that are part of the same ecosystem. Safety first as well as client and customer-centricity are second nature. Our culture is friendly, fun and respectful, in an environment where you're much more than a number. A growth mindset and commitment to excellence. In a world that's constantly evolving, continuous improvement and the motivation to build your skills and expertise, are rewarded by a long and varied career. As an organisation, there is little we don't do and much to get involved in.