IT Support Engineer (1st - 3rd Line)
Role details
Job location
Tech stack
Job description
My Client is seeking a highly capable, hands-on IT Support Engineer to join our dynamic service team. This role is central to delivering the excellent service we're known for-supporting diverse client environments, deploying cutting-edge solutions, and leading technical improvement.
About the Role As a Support engineer, you'll own escalated incidents, deliver technical projects, and guide both clients and colleagues toward robust, modern solutions. This is a varied role covering a broad set of technologies across multiple industries, including legal, logistics, manufacturing and professional services.
Key Responsibilities
- Work actively on the helpdesk & (when needed) on client site
- Problem Solve all IT hardware & software issues for external clients
- Experience in Microsoft 365 / M365
- Windows 11, iOS & Android support
- Configure and support Routers, firewalls, switches, access points
- Adhere to SLAs, prioritise effectively, and communicate clearly with end-users and stakeholders
Requirements
Are you an experienced IT Support Engineer with experience in working within an MSP (Managed Service Provider) environment looking for a role where your expertise will make a meaningful impact?
Do you thrive in a fast-paced, client-focused MSP environment, juggling projects, escalations, and mentoring with calm confidence?, You are a proactive problem solver with a passion for technology and a commitment to delivering real value to clients. You work well under pressure, balance BAU and project work effectively, and can explain complex topics in plain English., * 2+ years' IT Support / Helpdesk Support experience
- Proven expertise in M365 ecosystem
- A full UK driving licence and willingness to travel occasionally to client sites
Benefits & conditions
- Competitive salary
- Ongoing training and certification support
- Workplace pension scheme
- A close-knit team with a strong culture of collaboration and excellence
