Security Analyst

We're looking for a proactive 2nd Line Security Analyst to help keep our clients' infrastructure, applications and digital environments secure and running smoothly. You'll deliver high-quality technical support, lead on day-to-day security incident management, and ensure we meet our SLAs across multiple managed service customers.

Details for the role: Main tasks and responsibilities *

• Provide 2nd line support via our Service Desk, resolving incidents and service requests within SLA.
• Monitor and manage IT security systems, escalating issues where needed.
• Lead small teams delivering security-focused work packages.
• Produce clear documentation to meet customer and compliance standards.
• Support hardening of IT platforms and review security-impacting changes.
• Install, configure and troubleshoot end-user hardware, software, peripherals and networking equipment.
• Maintain asset, configuration and knowledge-base records.
• Support backup/recovery processes and administer user accounts, permissions and access rights.
• Assist with ISO, Cyber Essentials and other security accreditations.
• Review and improve security processes and procedures.
• Stay current with emerging security technologies and act as a role model for technical best practice.

Experience in an IT technical support environment (desktop, server, application)., * Strong understanding of ITIL practices.

• 5+ years experience: Desktop, Networking, Server or application support
• Solid knowledge across networking, Microsoft/VMware/Cloud tech, and security tooling.
• WAN/Lan Networking skills
• Experience with firewalls, patching, AV/EDR (CrowdStrike preferred).
• Familiarity with ISO 27001, Cyber Essentials, Microsoft Defender, Azure, Fortinet, Mimecast, Sentinel or similar platforms.
• SIEM: Microsoft Sentinel, CrowdStrike Next-Gen SIEM
• Ability to meet vetting requirements (BS7858).

Certifications

Working towards or holding at least 3 of: SC-200, CCFA, AZ-500, CEH, CISA, CompTIA Security+

You should have previously worked in an IT Technical environment. Competencies and Key success factors

Qualifications

Experience in an IT technical support environment (desktop, server, application)., * Confident communication skills and the ability to prioritise under pressure.

• Aware of how security decisions impact operations and customer outcomes.
• You should have previously worked in an IT Technical environment.

• Salary (Competitive)
• 25 days holiday
• The ability to Buy and Sell holiday
• A Volunteer Day
• Life Assurance (4 x base salary)
• Pension Scheme
• Company sick pay
• Employee Assistance Programme
• Coaching and Mentoring
• Cycle2Work Scheme - salary sacrifice scheme to purchase bikes at a discount
• Access to additional discounts / perks
• EyeCare - Access to money off for glasses and sight test
• Flu Jab
• Eligibility for Costco Membership

Knowledge, Experience & Skills