IT Field Engineer

Are you an experienced IT Engineer looking to support the technical functionality of the NHS?

We have an urgent need for a Field Service Engineer to respond to tickets raised by our NHS Clients and provide assistance to users with issues their IT infrastructure. This will include tasks such as build and image new devices, install new kit, repair devices, laptops, Desktops, printers, etc.

You will predominantly be based from home and required to travel to client sites in and around Norfolk and Suffolk so all applicants will need to be based near those areas. The main office is in Huntingdon where you will also occasionally need to visit to collect and drop off kit.

What you'll be doing:

• Break fix support of IT equipment on the user sits
• Build and imaging devices
• Testing kit prior to installation and handing over to the users
• Provide second line support.
• Carry out project tasks as required to support additional project work
• Accurately assess time to complete tasks in order to follow standard project processes and procedures.
• Be aware of the relevant SLA structure and to respond, fix or escalate according to the limits set out within that structure.
• Manage tickets on the ITSM tool, Cherwell, to ensure that tickets are managed efficiently
• Maintain Operational and User procedures to ensure that Team Leader is informed of progress.

What you'll bring:

• Demonstrable experience of working as a Field Engineer providing 2nd Level support
• Knowledge to be able to identify problems and fix accordingly
• Experience within a customer support environment and working to tight deadlines
• Ability to travel to customer sites frequently to manage the workload

It would be great if you had:

• Experience of: File/Print Clusters
• Enterprise level thin client environments
• Messaging systems
• Accreditation to MCP level or equivalent.
• Diploma in Computer Sciences

If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!

Although this role is advertised as full-time, we support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Employment Type: Full-time, Permanent Location: Norfolk/ Suffolk Security Clearance Level: DBS Internal Recruiter: Rachel Salary: Up to £37,000 per annum. Depending upon experience and development needs Benefits: 25 days annual leave with the choice to buy additional days, life assurance and pension

Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us? NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams' expertise, in-depth understanding of the NHS, and commitment to service excellence.

We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.

Would you like to join us on our journey?

• Demonstrable experience of working as a Field Engineer providing 2nd Level support
• Knowledge to be able to identify problems and fix accordingly
• Experience within a customer support environment and working to tight deadlines
• Ability to travel to customer sites frequently to manage the workload

It would be great if you had:

• Experience of: File/Print Clusters
• Enterprise level thin client environments
• Messaging systems
• Accreditation to MCP level or equivalent.
• Diploma in Computer Sciences

If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!

Although this role is advertised as full-time, we support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams' expertise, in-depth understanding of the NHS, and commitment to service excellence. We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.