Application Specialist / Trainer

The Application Specialist / Trainer plays a key role in ensuring successful deployment, optimisation, and adoption of Magentus products across customer sites. This role is primarily focused on application expertise, workflow consultation, customer support during deployments, and continuous improvement, while also delivering concise training to support product adoption.

You will work closely with Project, Product, Development, Sales, and Support teams to ensure customers gain maximum value from Magentus solutions. Your responsibilities span the full deployment lifecycle, from configuration and testing through to go-live and post-implementation support. What You'll Be Doing

• Collaborate with Project Teams to support the deployment of CRIS for new and existing customers, including workflow mapping, configuration, system validation, and user acceptance testing.
• Translate clinical and operational workflows into effective system setups that improve departmental productivity.
• Review software releases, interpret technical updates, and help translate them into practical customer guidance and documentation.
• Contribute to continuous service improvement by identifying enhancements, feeding back to Product teams, and supporting development of improved solutions.
• Build and maintain strong internal and customer relationships, ensuring clear communication and effective management of expectations during deployments.
• Deliver product training in a streamlined set of formats: Train-the-Trainer, end-user training, or internal knowledge sessions.
• Facilitate both on-site and virtual training sessions (e.g., MS Teams) as required for implementations.
• Create or update essential training documents, quick reference guides, or short reports linked to delivery.
• Support development of blended learning materials by storyboarding content and assisting with eLearning updates where needed.

• Three days per week hybrid working; either at Magentus Office (Manchester or London) or at customer site when appropriate.
• Regular customer site visits and routine working from home
• Must have a full driving licence, valid passport, and access to a personal vehicle

What experience do I need

• Degree or equivalent experience in: Healthcare, Radiography, Medical Imaging, Health Informatics, IT, or related fields.
• Strong IT literacy and confidence with Microsoft applications (Word, Excel, MS Teams).
• Excellent communication skills, with the ability to simplify complex information for varied audiences.
• Proven ability to analyse workflows, solve problems, and advise customers on system functionality.
• Strong organisational and time management skills, with ability to prioritise and meet deadlines.
• Ability to remain calm, professional, and constructive when working in fast paced or change focused environments.

Desirable

• Hands on CRIS/RIS experience (minimum 2 years) OR equivalent RIS knowledge.
• Working knowledge of Radiology Department processes.
• Familiarity with JIRA, ERP systems.
• AET or other adult teaching/training certifications (advantageous).
• Experience using Articulate 360 or similar eLearning tools.

Why Join Magentus? Compensation package:

• Competitive salary
• Annual renumeration review and performance bonus programme
• £250 annual home-working allowance

Hybrid Working

• Three days a week in our Manchester (City Centre) or London (Farringdon) office, and two days from home.

Our Leave Benefits

• 25 days annual leave (plus bank holidays), increasing with service
• Holiday purchase scheme
• Your birthday off
• Option to swap a public holiday for a religious holiday of your choice
• Pawrental Leave to welcome new pets
• Up to two paid volunteering days per year
• Enhanced Maternity, Paternity & Adoption Leave

Protection and Wellbeing:

• Income Protection & 4x Death in Service
• Private healthcare with BUPA (discounted family cover available)
• Mental health & wellbeing support via Employee Assistance Programme
• Free flu jabs + paid time off to give blood
• Enhanced sick pay

Our Commitment to Inclusion

Magentus Software Limited is an equal opportunities employer. We are committed to creating an inclusive and diverse work environment where all employees feel valued and respected.

For over 30 years, Magentus has been at the forefront of transforming healthcare through technology across Australia and the UK. From pathology and radiology to oncology, and practice management, our solutions connect the healthcare ecosystem and unlock better patient outcomes at scale. At Magentus, people are at the heart of everything we do. We work as one team, united by our purpose: to create a healthier society through smarter digital healthcare.