IT Operation Manager

Are you keen to embark on a space adventure? Would you like to play a part in ensuring European space autonomy and sovereignty? ArianeGroup's international teams design and build cutting-edge technologies for space, defence and industry: they are shaping Europe's future in space. Whether you are a first-time job-seeker or an experienced professional, you'll find that our 13 sites in Germany, mainland France and French Guiana offer career opportunities spanning a wide array of professions - engineering, customer service, quality control, legal matters and production, to name just a few. Here, you can discover our job.

ArianeGroup GmbH in Bremen is looking for an 'IT Operation Manager (m/f/d)' for the department 'IT Operations Germany' with immediate effect.

What we offer you:

• Practical experience and involvement in an international aerospace company
• Attractive remuneration in accordance with the collective agreements of the metal and electrical industry as well as various additional payments (Christmas and holiday bonuses, profit-sharing, etc.)
• Capital-forming benefits
• 30 days holiday
• Company pension plan
• Sick pay subsidy
• Company health management (regular prevention programmes, social counselling, company integration management)
• Care for Life / Sabbatical
• Flexible working hours with partial home office option / Flexible working time models
• Personal development opportunities (e-learning, training, mentoring, use of expert network)
• Discount through employee benefits (employee benefits portal, Egym Wellpass, hire or purchase of a car, bicycle leasing, subsidised "Deutschlandticket")
• Staff canteen and car park

Your main tasks and activities:

IT Operation Manager (ITOM) Roles

• ITOM Role & Service Owner Active Directory
• ITOM Role & Service Owner of Server Operations
• ITOM Role Ping Federate
• ITOM Role Virtualization
• ITOM Role CITRIX
• ITOM Role TRELLIX and WSUS-Services

ITOM Activities

• Monitor IT Servers and Systems

• Assessment of system data, error and reports
• Determine areas for improvement and repair
• Determine systems and servers are due for upgrades

• Direct IT Technicians / Subcontractors

• Directing activities of IT technicians / Subcontractors
• Assessment of current department needs/inquiries
• Development of technician schedules

• Development Department Policies

• Developing IT policies and procedures to ensure effectiveness and reliability
• Developing Service Level Agreements (SLAs)
• Developing Operation Level Agreements (OLAs)
• Developing guides for users and technicians

• Resolve Help Desk Escalations

• If IT technicians/subcontractors are unable to resolve a user's issue, the ITOM will assess the situation and devise a solution to a problem

• Negotiate Vendor Contracts

• Negotiating contracts with IT service providers
• Assessing department and business needs
• Comparing pricing and vendor bids with the provided budget, determine which vendor offers the most advantageous terms and negotiate rates

• Upgrades and Installations

• Manage updates and upgrades of IT servers and systems
• Support other IT department activities while upgrading systems and migrating organization data
• Introducing new methods to optimize the upgrade process, monitor systems to ensure it remains stable and usable.

Active Directory

• Be in charge of all AGG domains
• Creation and management of directory infrastructure
• Monitoring, reporting and security of the AGG domains
• Group Policy creation, monitoring and compliance check
• Managing Trust relationships and Schema
• Creation and implementation of security templates
• LAPS-Management
• Yearly MS True-Up

Server Operations

• Ensure licensing compliance for Windows Servers Systems
• Define/create Images for Windows server systems (virtual and physical)
• Ensure compliance between server hardware and multivendor support contract
• General knowledge about networking (TCP/IP, Firewalls etc.) for requesting necessary IP and subnet configuration and firewall rule activations

Ping Federate

• Implement changes of attributes and applications inside Ping Federate
• Update and upgrade the Ping Identity software
• Maintenance of Ping Federate components
• Take part in meetings of the French Service Owner, * Be in charge of virtualization products of VMWare e.g. ESXi, vSAN, Cloud Foundation. (VMWare VCP Certification recommended)
• Be in charge of Nutanix HCI systems
• Implementation of virtualization architecture design
• Coordinate implementations with IT Technicians and subcontractors
• Conduct system audit reviews
• Server capacity management
• Backup and disaster recovery planning, * Be in charge of plan, design, setup and manage Citrix environments
• Upgrading Citrix components
• Development of hardware infrastructure for the Citrix farm
• Knowledge to analyze Citrix components and their network configuration
• Configure and administrate Citrix ADC/NetScaler
• Developing Provisioning concept of Applications and Virtual Desktop on customer needs
• Create Images for Provisioning Services deployments and create delivery groups

TRELLIX- and WSUS-Services

• Install, upgrade and manage WSUS & TRELLIX instances
• Check for upgrading the components
• Coordinate implementations/upgrades with IT Technicians and subcontractors
• Define Update plans for new TRELLIX and windows updates
• Direct the subcontractor to approve the needed updates based on update plans
• Perform tests to ensure the updates are being installed correctly

• Degree in computer science, computer engineering, IT systems engineering, mathematics or a comparable subject area

• At least 3 years' experience in Active Directory, Microsoft products (Windows Server, MS-SQL), virtualization (Citrix, VMWare), storage (NetApp, Q-SAN)

• IT Operations Manager competences will be appreciated

• An independent and solution-oriented way of working

• High willingness to learn, curiosity and a spirit of initiative

• Interest and motivation in IT issues

• Fluent in German, good English knowledge

This site, located on the outskirts of the Hanseatic city of Bremen in north-west Germany, has specialised in the development and manufacture of the upper stage of the Ariane launchers since the start of the programme. Its experts are responsible for the design, development and final integration of the Ariane 6 upper stage. They are also developing the Astris Kick Stage, an additional upper stage powered by the future reignitable bi-propellant engine called Berta, which will further enhance Ariane 6's versatility. The Bremen site also produces metal tanks for the orbital propulsion systems. ArianeGroup strongly believes in diversity as a key factor to strengthen innovation and collaboration.