Salesforce Functional Business Analyst

At Deloitte, we believe leadership comes from every level and every role. We seek individuals who are eager to embrace our purpose by identifying key challenges for our clients and delivering impactful solutions. As a Salesforce Functional Business Analyst, you will play a crucial role in bridging business needs and technology solutions, helping clients transform their sales and service operations through digital innovation. What will you do?

• Collaborate with clients and internal teams to gather, analyse, and document business requirements related to Salesforce implementations and enhancements.
• Translate business needs into clear functional specifications and user stories that guide technical teams.
• Support the design and configuration of Salesforce solutions aligned with client objectives and industry best practices.
• Assist in the testing, validation, and deployment of Salesforce functionalities to ensure they meet business requirements.
• Work closely with project managers, developers, and stakeholders to ensure successful delivery of digital transformation projects.
• Contribute to continuous improvement by identifying opportunities to optimise business processes and CRM usage.
• Participate in workshops, meetings, and presentations to communicate findings and recommendations effectively., * Flexible work arrangements for all and initiatives supported by Parents & Caregivers @Deloitte
• Wellbeing tips and activities powered by Energise@Deloitte
• Topped off with other health benefits and insurance opportunities

Empowering our employees with flexible work arrangements remains essential in today's reality:

• Hybrid workplace: combination of home office and on-site (+10 offices in Belgium or client's premises).
• Part-time employment: all our jobs are open to full-time or part-time work under a 90% or 80% regime.

Do you have experience in Salesforce?, * At least 1 year of experience in a functional business analyst role or working with Salesforce or Microsoft CRM platforms.

• Strong understanding of CRM concepts, sales, marketing, and service processes.
• Ability to translate business objectives and user needs into functional requirements.
• Good communication skills with the ability to engage effectively with both technical teams and business stakeholders.
• Analytical mindset with attention to detail and problem-solving capabilities.
• Comfortable working in an Agile delivery environment.
• Team player with a proactive attitude and willingness to learn and grow.
• Fluency in Dutch or French and English.

Deloitte drives progress. Our firms around the world help our clients become market leaders wherever they compete. Deloitte invests in outstanding people with diverse talents and backgrounds, empowering them to achieve more than they can elsewhere. Our work combines consulting with action and integrity. We believe that when our clients and society are stronger, so are we.