Digital Transformation Manager

To strengthen our Digital Transformation & Process Excellence team, we are looking for a Digital Transformation Manager with solid BPM skills and growing Product Ownership capabilities. Your mission: analyse, document, and optimise business processes end-to-end - lead the implementation of key 3rd-party systems - and own the product development of our in-house applications together with Engineering and the CTO.

This is a role for someone with experience in BPM and project delivery who is eager to grow into a leadership position - with a clear path towards Head of Digital Transformation & Process Excellence. You'll learn from our Chief Information Officer and work in close collaboration with an experienced IT team., As a Digital Transformation Manager in our Digital Transformation & Process Excellence team, you sit at the intersection of business, processes, and technology. You analyse how we work today, design how we should work tomorrow, and drive the execution - whether that means optimising a core business process, implementing a major 3rd-party system, or leading the development of an in-house application.

You ensure that processes, systems, and data flows work seamlessly together. You take on Product Ownership of internal tools and applications, ensuring their roadmaps support efficient operations and business growth.

You work in an agile environment (Scrum/SAFe-inspired) and collaborate closely with our CTO, UX/UI Designer, and the wider IT team. Your work directly influences how our company scales - and you'll grow with it, with a clear path towards Head of Digital Transformation & Process Excellence.

Your Responsibilities

Process Analysis & BPM Excellence

• Analyse, map, and document business processes end-to-end
• Structure workflows using BPM best practices (e.g. BPMN, SIPOC, RACI, Value Streams)
• Identify bottlenecks, inefficiencies, risks, and automation opportunities
• Collaborate with teams across the company to validate, challenge, and redesign processes
• Ensure documentation is up-to-date, centralised, and accessible

Process Design & Optimisation

• Redesign processes to improve efficiency, scalability, compliance, and data quality
• Align process changes with business goals, system capabilities, and organisational constraints
• Ensure harmonisation of cross-departmental workflows (e.g. Business Performance * Business Operations * Customer Care * Finance)
• Support teams in adopting new workflows and ensure no process exists only "in theory"
• Leverage your deep technological understanding to identify process improvements that others might miss

3rd-Party System Implementation & Project Leadership

• Lead end-to-end projects for implementing major 3rd-party applications (e.g. Supply Chain Management, Accounting, ERP modules)
• Own the discovery, vendor evaluation support, requirements definition, and rollout planning
• Translate business needs into clear project plans, milestones, and deliverables
• Ensure alignment with C-Level, stakeholders, and operational teams
• Manage risks, dependencies, timelines, and stakeholder expectations
• Coordinate with internal teams and external vendors throughout the implementation
• Measure project impact with clear KPIs and ensure results are durable

️ In-House Product Ownership & Development

• Own and lead a product team that develops applications in-house (Backend, Frontend, QA)
• Maintain and prioritise the product backlog aligned with business process improvements
• Write epics, user stories, and acceptance criteria in collaboration with the team
• Drive sprint planning, refinements, and reviews in our agile (Scrum/SAFe-inspired) framework
• Ensure user needs and operational realities are reflected in the product roadmap
• Work closely with the CTO on technical direction and architecture decisions
• Coordinate rollouts and support change management across the organisation

Discovery & Requirements Engineering

• Collect and structure business requirements across departments
• Break down processes into epics, user stories, and acceptance criteria
• Validate technical feasibility together with Engineering and the CTO
• Ensure requirements are understood and implemented correctly
• Bridge the gap between business stakeholders and the development team

Cross-Functional Collaboration & Impact

• Work closely with Sales, Marketing, Customer Care, Finance, Operations, and the C-Level
• Facilitate workshops, process reviews, and decision sessions
• Communicate timelines, risks, and results clearly across the organisation
• Ensure continuous feedback loops and incorporate learnings into new workflows

Growth & Ownership

• Take ownership of digital transformation initiatives and product delivery - and grow with each challenge
• Build expertise and credibility across BPM, project portfolio management, and Product Ownership
• Grow into the Head of Digital Transformation & Process Excellence role - shaping the function, the team, and the roadmap
• Learn from our CIO and collaborate closely with the CTO and the wider IT team
• Contribute to defining BPM standards, methodologies, and frameworks for the company, You join the Digital Transformation & Process Excellence team, reporting directly to the CIO.

You learn from and collaborate closely with an experienced IT leadership team:

• CTO - your partner for technical direction and architecture decisions
• UX/UI Designer - your collaborator on user experience and product design
• Technology Officer - supporting infrastructure and system landscape topics
• Product Office - aligning on product strategy and cross-team priorities
• Helpdesk - your connection to day-to-day operational feedback

On the delivery side, you work with:

• Frontend & Backend Developers
• QA Lead
• Process & Operations teams
• Stakeholders across Sales, Marketing, Customer Care, Finance, and Operations

Your work impacts operational efficiency and product quality across the entire company.

• Experience in Business Process Management, Business Analysis, or Process Consulting - you don't need to know everything, but you bring a solid foundation
• Experience in digital project management in cross-functional environments
• Familiarity with BPM best practices (BPMN 2.0, SIPOC, Value Stream Mapping, RACI, etc.)
• Strong analytical mindset - you can understand complex systems and break them down
• Deep technological understanding that allows you to confidently collaborate with Engineering & the CTO and identify tech-driven process improvements
• Experience with or strong interest in Product Ownership and backlog management
• Understanding of agile methodologies (Scrum, SAFe, or similar frameworks)
• Strong stakeholder communication skills - you can talk to the C-Level and the development team equally well
• Experience working with tools like ClickUp, Figma, and Google Workspace
• Hands-on mentality with a structured, pragmatic working style
• Strong growth mindset - you are eager to learn, take on responsibility, and grow into the Head of Digital Transformation & Process Excellence role
• Fluent in German and English

• Three-pillar role: BPM excellence, 3rd-party implementations, and in-house product ownership - all in one position
• Clear career path: Grow from Digital Transformation Manager into Head of Digital Transformation & Process Excellence - learning from our CIO and collaborating with the CTO
• High impact: Your work directly influences how the company scales and operates
• Agile environment: Work in a Scrum/SAFe-inspired setup with short cycles and visible results
• Cross-functional collaboration: Work across teams, systems, and business domains
• Own a product team: Lead developers, QA, and designers to build in-house applications
• Strategic influence: Help define BPM standards and shape how the organisation works
• Dynamic environment: Short decision cycles in a fast-growing scale-up
• Flexible hybrid setup: Work onsite in Dällikon & remotely
• Attractive compensation: Competitive package that reflects your impact and growth potential
• Strong culture: We listen, learn, and act on good ideas
• Exclusive perks: Benefit from our Brands for Employees platform

Our Values

Empower Growth

We cultivate growth by fostering a culture of learning, innovation, and opportunity that empowers our teams, communities and partners to succeed.

We are a dynamic scale-up and have been revolutionising the Swiss e-commerce market for over 5 years. With our unique platforms - from Brands for Employees to Brands for Students and the MyAXA Deals Platform - we offer exclusive access to leading products and services to closed communities. In partnership with Twint, we also run the majority of Twint Superdeals. With 80+ passionate team members across Europe, we generate a mid double-digit million turnover and have grown at an average of 70% annually. Awarded the SEF.Growth High Potential Label by the Swiss Economic Forum, we're on an ambitious journey and you know what - we're just getting started ., We put our customers and partners at the center of everything we do, delivering holistic solutions that build trust, create value, and ensure shared success. Building Together We believe in the power of collaboration, embracing different perspectives and contributions that drive our progress. Together we achieve more. Want to Know More About Us? To get an even deeper insight into who we are, what drives us, and how we're shaping the future of community-based commerce, check out these articles about us in some of Switzerland's most respected publications and platforms: e-Commerce-Plus by Forbes In this Forbes Switzerland piece, Digt is profiled as a next-gen e-commerce enabler - not just building shops, but creating smart ecosystems for targeted communities. Read the full article (Forbes) The E-Commerce Community Builder by Swiss Economics Forum The Swiss Economic Forum's SEF Growth Programme, Switzerland's leading entrepreneurship initiative, recognized Digt as a high-potential growth company. This article explores how we redefine value creation in niche communities - and why we're scaling fast. Read the full article (SEF Growth) The eCommerce Makers for the Banking, Media and Education Industries by Carpathia In this Carpathia blog post, one of Switzerland's leading consultancies for digital business shines a spotlight on how Digt is building tailored e-commerce solutions for closed communities - with concrete use cases in banking, education, and media. Read the full article (Carpathia) ️Exklusive Marktplätze für Unternehmen und Marken by Handelszeitung In this Handelszeitung podcast episode, our founders talk about the origins of Digt, the vision behind our community-driven platforms, and how we collaborate with some of Switzerland's most prominent brands. Listen to the podcast (Handelszeitung) Digt schafft Marktplätze für Community-Basierten Handel by Founded Founded.ch dives into our approach of creating exclusive marketplaces and why community is the future of e-commerce. Read the full article (Founded) Digt Closes Funding Round to Expand Internationally by Startupticker This Startupticker feature covers our recent CHF 3.7 million funding round - highlighting investor confidence, our international ambitions, and the next chapter in our growth story. Read the full article (Startupticker) Are you interested? Want to shape how a fast-growing company works, scales, and delivers - while leading impactful digital projects?