TECHNICAL SUPPORT L1

• Providing customer support in multiple languages, mainly in English, related to assigned audiovisual projects.
• Coordinating with internal teams to ensure incidents are properly escalated and resolved.
• Supporting international clients in a dynamic, technology-focused environment.

• Previous experience in administrative tasks and technical customer support.
• Fluent written and spoken English (essential). Knowledge of other languages such as German, French or Italian is highly valued.
• Good command of Microsoft Office tools (Excel, Teams, Outlook).
• Experience using instant messaging tools and ticketing or project management platforms.
• A service-oriented mindset, strong communication skills and willingness to learn.
• Ability to work in a structured way and handle repetitive processes with attention to detail.

• A hybrid working model, with the option to work remotely on Fridays.
• Flexible working hours, supporting work-life balance.
• A collaborative environment where learning, teamwork and development are encouraged.

At TRISON, we design and digitalise spaces to create unique customer experiences. Through the integration of audiovisual systems, creative digital content and innovative sensory marketing solutions, we help brands connect with people all over the world. We are a global company with presence in 14 countries, delivering more than 2,500 projects every year in over 112 countries. Technology, innovation and people are at the heart of everything we do. To support our international operations, we are looking for a Technical Support L1 Technician to join our Technical Support team at our office in A Coruña. Your role at TRISON As a Technical Support L1 Technician, you will be part of a global support team responsible for the maintenance and technical management of audiovisual projects for clients across more than 100 countries. You will play a key role in ensuring service continuity and a positive customer experience.