System administrator
Role details
Job location
Tech stack
Job description
You will take part in the activities of a Level 2 team operator in incident resolution. Your responsibilities will include the following functions:
- Telephone support for the Service Center (Spanish and English)
- Receiving and assigning tickets in the ticketing tool
- Receiving and assigning tickets in the monitoring tool
- Resolving / managing Level 1 and Level 2 incidents
- Communicating with client companies
Availability to work in one of the following shifts is essential:
- Afternoon and night shifts, with some rotations to morning shifts
- Weekend and public holiday shifts.
Requirements
Do you have experience in Linux?, For this position, we are looking for operators who want a stable environment in which to grow, with knowledge and experience in:
- Office tools
- Linux
- Ticketing tools
- Network communications
Benefits & conditions
Hybrid working model and 8 weeks per year of teleworking outside your usual geographical area.
Flexible start and finish times, and intensive working hours Fridays and in summer.
Personalized career plan development, training and language learning support.
National and international mobility. Do you come from another country? We can offer you a relocation package.
Competitive compensation with ongoing reviews, flexible compensation and discount on brands.
