IT Business Technology Partner

Do you want to be part of an IT department responsible for global and local IT infrastructure projects and support? Did you always want to work in a company where your work can have a real impact on people's lives? Are you ready to Invent, Impact, and Inspire? We would like to meet you!

We have an exciting new job opportunity at our location in Boxmeer and are looking to hire an: IT Business Technology Partner

Welcome to our team

Our Global Enduser Service Team is dedicated to improve user experience and implement local and global IT projects related to IT infrastructure.

These projects include the construction of new state-of-the-art facilities and substantial renovations of existing ones. By leveraging cutting-edge technology, we ensure that our facilities are equipped with top-tier IT infrastructure that drives efficiency, productivity, and revenue.

Purpose of the role

The IT Business Technology Partner plays a key role in supporting, planning, and executing IT infrastructure strategies. This position ensures full compliance with all relevant global and local regulatory requirements, as well as adherence to global IT policies and standards. By maintaining strong communication with both local and global stakeholders, the IT Business Technology Partner effectively translates business needs into a suitably scaled and fit-for-purpose IT infrastructure.

The IT infrastructure scope includes laptops/desktops, networks, security, servers, and telephony across all business divisions within the market and on site. Close collaboration with IT colleagues and business teams is essential to deliver reliable, secure, and efficient infrastructure solutions that meet operational and strategic needs.

The role carries end-to-end responsibility for IT infrastructure-from demand management and planning through to implementation and ongoing service management of infrastructure initiatives.

Primary responsibilities

• Supporting global project related to implementing and updating IT infrastructure at the Boxmeer site.
• Deliver support for complex issues related to the IT infrastructure at the Boxmeer site.
• Support and manage local projects related to IT infrastructure.
• Cooperate with global and local support teams to ensure SLA's are met.
• Improve customer experience.
• Ensure the lifecycle of IT equipment is up-to-date.
• Deliver standby support on rotation base.
• Participate in global teams focused on global or regional IT improvements.

• Education: MSc Degree or BSc Degree or equivalent with relevant experience in Computer Science, Computer Science Engineering, Math or equivalent experience.
• Minimum 3 years of relevant experience.
• Proven experience in working within an IT service framework (ITIL), throughout the service lifecycle.
• Proficient in Dutch and English.
• Proven experience in working in an IT-Infrastructure role.
• Relevant Microsoft and Cisco certifications preferred., Accountability, Audit Management, Business Process Improvements, Business Technology, Business Translations, Computer Science, Customer Experience Improvement, Customer Experience Management, Data Modeling, Global Team Collaboration, Governance Management, Healthcare Innovation, Information Systems Strategy, Information Technology (IT) Infrastructure, Information Technology (IT) Services, Information Technology Project Management, IP Telephony, IT Project Lifecycle, Management Process, Quality Assurance (QA), Regulatory Requirements, Stakeholder Relationship Management

We welcome you to a truly global, dynamic, and challenging environment with great opportunities for personal development. Our benefits are very competitive, and the summary below will give you an idea of what you can expect.

• Competitive salary and a 3% year-end allowance.
• Competitive salary based on your knowledge and experience.
• 3% year-end allowance and an annual bonus based on personal and company performance.
• At least 35.5 days of paid leave.
• Travel reimbursement and a solid pension scheme.
• A high-quality company restaurant offering fresh and healthy options daily.
• Excellent accessibility: the train station is located directly at our main entrance, and there is ample parking.
• A contribution to your personal sports membership to support your vitality.
• A beautiful private park on-site, ideal for a walk, break, or moment of relaxation.
• Mental well-being support through Lyra Health for you and your family members.
• Access to a dedicated prayer/meditation room.
• Extensive career development opportunities thanks to the size of the site and the many disciplines and global departments represented in Boxmeer.
• A workplace within an organization that continues to grow and evolve.

Our Animal Health Division is a trusted global leader in veterinary medicine, dedicated to preserving and improving health, well-being, and performance of animals and the people who care for them. We are a global team of professionals working together to make a positive difference in animal care and the world's food supply and have a deep sense of responsibility towards our customers, consumers, animals, society, and our planet. Through our commitment to The Science of Healthier Animals®, we offer veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services as well as an extensive suite of digitally connected identification, traceability and monitoring products. We invest in dynamic and comprehensive R&D resources and a modern, global supply chain. We are present in more than 50 countries, while our products are available in some 150 markets., Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.