Technical Support Engineer

Hexwired has partnered with a company who are a leading a leading company in the legal sector. They are looking for a Technical Support Engineer who will provide 2nd-line (and complex 1st-line) technical support to clients using case management software, via phone and email. Although you will be working in a team, you should be able to work under your own steam.

Key skills required for this role:

• Experience in technical or application support within structured service environments
• Strong knowledge of on-premise systems, including Windows Server and Progress databases
• Skilled in application configuration, troubleshooting, and complex issue resolution
• Understanding of networking concepts (firewalls, ports, certificates) and system integrations/APIs
• Comfortable using ticketing systems and following support workflows (ITIL familiarity desirable)
• Experience supporting enterprise, public sector, or regulated environments
• Strong customer focus with excellent written and verbal communication skills

The salary for this Technical Support Engineer role will be up to £38,000 per annum. The company are rapidly expanding and are at the forefront of their industry. They are looking to pay circa up to £38k, dependent on experience along with an excellent benefits package. If you're interested in this Technical Support Engineer job in Leeds, please apply.