Helpdesk Support Engineer

The Opportunity: The role of a Helpdesk Support Engineer here at Boomerang Digital is a challenging yet satisfying role, which provides varied work on a day-to-day basis.

Our Products are often bespoke and written in house, so the successful candidate will have a willingness to learn about varying products, improve their knowledge and show a desire to progress with the in house training provided

What You'll Do

• Phone Calls - Answering incoming calls from our valued customers - A polite friendly attitude is a must for this role
• Problem Solving - Conversing with internal colleagues, providing accurate data for new and already logged Tickets. Learning how to replicate issues, provide clear factual info, screenshots and additional log files to assist the Ticket Assignee
• Use Ticket Logging Software - Logging all Tickets into our call logging solution - Hubspot and monitoring the incoming Tickets received via E-Mail
• Dialling onto Customer Machines - Using remote access software to gain access to customers PC's for remote fixes
• Interact with our Knowledge Base - Updating Hubspot with products, customer sites, contacts and knowledge base articles
• Team Support - Performing basic Ad-Hoc tasks for the Support Manager/Team

Do you have experience in Software development?, * A polite and friendly manner to both internal and external customers over the phone

• Attention to detail, to ensure tickets are logged with as much information as possible
• Ability to work under pressure on a busy Support Desk
• Good, clear communication skills with colleagues and customers
• To be able to prioritise Tickets on their merits and escalate to colleagues where necessary

Whilst not essential the successful Candidate will have knowledge and/or experience of:

• MS Office/365
• MS SQL
• MS Teams
• Previous use of log files
• An IT qualification/background
• Previous experience on a Support Desk

• Impactful Work: Contribute directly to exciting and diverse gaming products that reach a wide audience.
• Growth Opportunities: Join a rapidly growing company with ample room for professional development, learning, and career advancement.
• Collaborative Environment: Be part of a supportive, innovative, and fun team that values new ideas and shared success.
• Dynamic Sector: Work at the intersection of software and hardware in the thrilling gaming industry.
• Benefits: Competitive salary, remote/hybrid flexibility.

About: Are you passionate about gaming and cutting-edge technology? Boomerang Digital is a rapidly growing force in the gaming sector, innovating across both software and hardware. We're behind a diverse range of exciting products, from engaging apps and interactive bingo tablets to robust venue entertainment systems, comprehensive bingo platforms, and essential safer gambling solutions. Our mission is to deliver immersive and responsible gaming experiences. We thrive on an innovative culture, fostered by collaborative teams where every individual has the chance to make a significant impact on our products and our players.