IT Support Engineer

Hays are now looking for an IT Support Engineer (2nd Line) for one of our local clients:

• Circa £150 p/d inside IR35 - Negotiable
• 1 day a week On-site, 4 days WFH
• Location is Bath
• 2 month contract

Main Responsibilities include:

• Troubleshoot common software and desktop issues.
• Support users with password resets, Microsoft 365 sign-in, and Authenticator MFA setup/troubleshooting.
• Provide guidance tailored to users with varying levels of technical knowledge.
• Document all interactions and resolutions accurately in the ticketing system.
• Escalate complex issues where necessary while maintaining ownership until resolution.
• Contribute to a positive support experience, ensuring users feel confident and supported.

What We're Looking For:

• Experience delivering 2nd Line IT Support, ideally in a service desk or remote-support environment.
• Strong, practical knowledge of Microsoft 365, including account login workflows.
• Hands-on experience with Microsoft Authenticator and MFA troubleshooting.
• Excellent communication skills, with the ability to simplify technical steps for less digital-literate users.
• Ability to work independently, manage callbacks efficiently, and follow support processes.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call please send a copy of your CV to jonathan.davies1@hays.com #4774829 - Jonathan

• Experience delivering 2nd Line IT Support, ideally in a service desk or remote-support environment.
• Strong, practical knowledge of Microsoft 365, including account login workflows.
• Hands-on experience with Microsoft Authenticator and MFA troubleshooting.
• Excellent communication skills, with the ability to simplify technical steps for less digital-literate users.
• Ability to work independently, manage callbacks efficiently, and follow support processes.