IT Applications Support Analyst

We are delighted to offer an exciting opportunity for an IT Applications Support Engineer to join the Information Technology team at Blake Morgan. This role is critical in supporting the firm's core legal technology platforms, ensuring the stability, performance, and continuous improvement of our practice, case, and document management systems. You will play a key role in supporting, maintaining, and enhancing our legal application landscape, including document management, case management, practice management, and associated integrations. Acting as a subject matter expert across core legal platforms, you will provide high-quality second and third line support, investigate complex issues, and work closely with vendors and internal stakeholders to ensure seamless service delivery. This role is central to enabling our lawyers and business services teams to operate efficiently, securely, and in compliance with regulatory and client requirements., * Provide second-and third-line support for legal and business-critical applications, including:

• Document Management Systems (DMS)
• Practice and Case Management Systems (PMS/CMS)
• Workflow and matter lifecycle platforms
• Legal finance and time recording systems

• Investigate, diagnose, and resolve complex application-related incidents, service requests, and problems in line with SLAs and business priorities.
• Act as a technical escalation point for application-related issues, working closely with Service Desk and Infrastructure teams.
• Support, maintain, and optimise platforms such as iManage

Do you have experience in iManage?