Senior IT Engineer - FTC!

Service Delivery & Support

• Manage global IT operations, including helpdesk, endpoint management, and internal tools support.
• Design frictionless support experiences by leveraging automation and data-driven service improvements.
• Ensure high uptime and performance for core productivity tools (Google Workspace, Slack, Monday.com).

Infrastructure & Systems Management

• Oversee the IT infrastructure stack, including device management and identity management platforms.
• Lead lifecycle management for hardware and software assets, ensuring smooth procurement and renewals.
• Ensure operational excellence across AV/VC systems and IT readiness for internal events.

• Proficient in administering Google Workspace in a business environment.
• Hands-on experience managing Microsoft endpoints and Intune.
• Practical experience with Apple devices using Jamf.
• Familiarity with Notion for documentation or knowledge management.
• Proven experience providing meeting room and AV support.
• Experience supporting events or live operational environments.
• Comfortable delivering on-site, user-facing IT support.

Skills & Attributes:

• Excellent communication skills to explain technical concepts to non-technical users.
• Strong troubleshooting skills across macOS, iOS, and Windows environments.
• Calm and service-oriented under pressure.
• Highly organised with strong attention to detail.
• Team-focused mindset with a strong sense of ownership and accountability.

Bonus Skills:

• Infrastructure design experience, developing network policies and architecture.
• Technical leadership capabilities, mentoring junior engineers.
• Knowledge of system security and monitoring best practises.
• Ability to produce detailed technical documentation and operational manuals.

If you're a dynamic IT professional who thrives in a fast-paced environment and enjoys solving complex challenges, we want to hear from you!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.