IT Support
Role details
Job location
Tech stack
Job description
As our support team continues to grow, we're looking for Level 2 and Level 3 Engineers to join us at our Bridgend (Waterton Park) office. We've recently moved into our own, brand-new office space - a great location and an exciting new home for the company - providing a modern, comfortable environment to work, collaborate, and grow from., This is a hands-on engineering role where no two days are the same. You'll be supporting our customers remotely and on-site, working closely with the support desk, senior engineers, and project teams.
Whether you're a solid Level 2 Engineer ready to step up, or an experienced Level 3 Engineer looking for variety and progression, you'll be given the trust, support, and training to grow.
What you'll be doing:
Level 2 Engineers
- Providing day-to-day IT support and troubleshooting for our customers (remote and on-site)
- Installing, configuring, and repairing hardware and software
- Supporting Microsoft 365 environments and user administration
- Assisting with network performance, security, and monitoring
- Supporting backup solutions, VoIP systems, and endpoint protection
- Escalating complex issues where appropriate while owning problems end-to-end
Level 3 Engineers
- Acting as an escalation point for Level 1 & 2 engineers
- Leading and delivering server migrations and Microsoft 365 implementations
- Supporting onboarding of new customers and infrastructure upgrades
- Providing IT consultancy and technical input into projects
- Designing and implementing robust, secure solutions
- Working closely with customers to explain solutions
Requirements
Do you have a valid Driving License license?, Do you have experience in IT support?, We're looking for engineers who are technically capable, customer-focused, and great to work with.
You'll ideally have:
- A genuine interest in technology and problem-solving
- Strong communication skills and a friendly, professional approach
- The ability to manage your time and workload effectively
- A team-first attitude with a willingness to learn and share knowledge
Experience:
- Level 2 Engineers: At least 2 years of IT support experience
- Level 3 Engineers: Demonstrated experience and ability, including project and escalation work
Technical Knowledge (desirable):
- Microsoft 365 Administration (Exchange, SharePoint, Intune, Azure AD)
- Windows Server (2008-2022): Active Directory, DNS, DHCP
- Networking: TCP/IP, VLANs, routing, switching, Wi-Fi
- Firewalls & Security: Fortinet, DrayTek, SonicWall or similar
- VPN technologies and remote access solutions
- Virtualisation: Hyper-V, VMware
- Storage: SAN / NAS
- VoIP & Telecoms platforms
- Backup & Disaster Recovery solutions
- PowerShell scripting
You don't need to tick every box - we value attitude and potential just as much as technical skill., * IT Support: 2 years (required)
Benefits & conditions
- Competitive salary with annual review
- Commission and bonus opportunities
- Company pension and benefits package
- Perkbox membership offering perks, discounts, and wellbeing tools
Time Off & Work-Life Balance
- Holiday allowance that increases with service
- Birthday day off
- Life Big Event Days - paid time off for major life moments (moving house, birth of your child, getting married)
- Family First flexibility - Shuffle your hours to cheer on your children's first day of school, Christmas concerts, or any milestone that matters.
- Tiered income protection for sickness, with support levels increasing by length of service.
- Flexible approach to working
Wellbeing & Lifestyle
- Gym membership contribution & wellbeing programme
- Access to coaching and mentoring support
- Funded counselling and physiotherapy sessions
- A dedicated team of Wellbeing Champions offering support, referrals, and regular wellbeing activities/events
- Free parking and access to fleet vehicles for customer visits
Culture & Development
- Regular company and team events
- Unlimited progression opportunities as the region grows
- Fully funded training and certifications, including Microsoft, Cisco, Cyber Security and other industry qualifications
Working Hours
- Monday to Friday
- 37.5 hours per week
- Overtime and on-call opportunities available
Join ITCS
If you want to work somewhere that values people as much as technology, where progression is real and support is genuine, we'd love to hear from you.
Successful applicants will be required to complete a DBS check as part of the induction process.
ITCS is an equal opportunities and Disability Confident employer. We welcome applications from all backgrounds and are happy to make reasonable adjustments throughout the recruitment process.
Job Types: Full-time, Permanent
Pay: £25,000.00-£38,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
