Application Lead

• Oversee the day-to-day stability, performance, and security of key Savings applications.
• Act as the primary escalation point for incidents and problems, restoring service quickly and leading thorough root-cause analysis.
• Work closely with Delivery, Product, Technical Leads, and third-party partners in a true "one-team" model.
• Mature support processes, documentation, monitoring and alerting to improve operational resilience.
• Use data, service metrics, and trends to identify improvements and prevent repeat issues.
• Balance customer impact, risk, and value when prioritising work and making decisions.

You will bring:

• Strong technical and leadership experience supporting and managing IT applications - ideally within financial services or mobile environments.
• Experience improving support processes, monitoring, communications, and service reliability.
• Excellent communication and collaboration skills, working effectively across IT, business, and supplier teams.
• A proactive mindset and structured problem-solving approach, using data to drive sustainable improvements.
• A people-focused attitude that supports team development and fosters a culture of learning and continuous improvement.
• Experience with low-code platforms is desirable but not essential.

Working Model

• Hybrid working - ideally West Midlands based, w(flexible based on team needs).
• Remote candidates may also be considered.

This organisation offers a highly competitive package, including:

• 25-30 days holiday + birthday, Christmas Eve & New Year's Eve off
• Share save scheme
• Profit-related pay
• Up to 10% pension contribution

Interested?

If you're passionate about application support, enjoy improving processes, and want to join a growing, people-focused organisation - we'd love to hear from you.