ICT Senior Applications Technical Engineer

• Provide advanced-level technical support for Housing Applications and their Databases.
• Diagnose, troubleshoot, and resolve complex IT issues that cannot be resolved by 1st or 2nd line support teams in a timely and efficient manner.
• Proactive maintenance including performing upgrades, applying patches, checking system logs, taking server and database backups and supporting periodic business procedures (e.g. year-end processing).
• Develop and maintain technical documentation and knowledge base articles to capture and share knowledge within the IT Department.
• Develop and / or implement new ICT solutions in response to new or changing business requirements.
• Continuously learn and stay up-to-date with the latest IT trends, technologies, and best practices.

Do you have experience in Windows?, * Degree or equivalent level qualification or experience.

• ITIL Foundation or equivalent.
• A knowledge of supporting Business applications and their databases, preferably Housing related systems within a Local Government environment.
• Technical knowledge of:

o Operating System: Windows 11 and MS Sever 20xx. o Database: Oracle SQL, MS SQL, MS Access and MS Azure. o Scripting: MS-DOS, Visual Basic and / or PowerShell. o Reporting: SAP Business Objects and MS Power BI. o Tools: MS Office 365 and associated products, SSMS, IIS, SFTP.

• The ability to communicate complex, or technical, information succinctly as appropriate to the audience. Have excellent written skills and be able to present to small groups.
• Familiarity with handling of service desk Incidents, Requests and Change Controls.
• The ability to design, adopt, implement and use appropriate procedures, methods and tools to ensure services are delivered consistently to the correct quality.
• The ability to prioritise and plan own workload effectively to ensure deadlines are achieved, identifying and resolving potential conflicts where necessary.
• The ability to be flexible to and adaptable to change.
• The ability to create and maintain a positive and professional relationship with colleagues and stakeholders.
• An awareness of own strengths and weaknesses that impact upon the ability to deliver service and a willingness to seek assistance to improve.
• A willingness to work occasionally outside of normal business hours.

• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service)
• An extensive range of learning and development opportunities
• Employee Assistance Programme - 24/7 Confidential advice and support on personal, work, family and relationship issues
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.