Support Administrator

As a Support Administrator, you'll help keep our Support team organised and efficient, managing calls, logging tickets, and supporting internal processes. What you'll do

You'll provide comprehensive administrative assistance to the Support Admin team, learning and mastering internal processes and systems such as Infor CRM and Microsoft Office tools. Effective communication with the business and outside customers/suppliers is essential.

You'll promptly answer calls, transfer calls to colleagues, log tickets for customers with precision on our CRM database, and provide general administrative assistance as required, adhering to Datel standards. What to bring

We're looking for someone organised, proactive and ready to take initiative. A good grasp of Microsoft Office tools, especially Outlook, Word, Excel and Teams, is preferred. Training will be provided in all aspects of the role as part of the onboarding process so although experience in a similar role is beneficial it is not essential. The most important requirement is a willingness to learn and adapt.

We are looking for a logically minded, well organised person with meticulous attention to detail who will manage tasks, processes and procedures. You will have a willingness to become part of established team. What we offer in return

Datel is a successful tech and services business that is here to help you to achieve your full potential. Potential is more than just a word to us, it's our purpose.

Living our values of Success, Collaboration, Quality, Integrity and Respect, we help our customers realise their ambitions through creative Sage solutions. And every member of the Datel team is encouraged to thrive by providing the support and broadest possible opportunities, within an aspirational, accessible, inclusive, and progressive culture.

Reporting to Mary Bramhall, Support Administration Manager, you'll benefit from on-going training and development in all skills required for the role, including use of business systems and software. The Support Admin team is a well-established team who are home-based, working from our head office when required. We collaborate well together ensuring you will always have full support in carrying out this role., Everyone gets BUPA private health care with access to GPs and a 24 hour health advice line. Plus, you get money back from the costs of health expenses such as optical and dental treatments.

Do you have experience in Microsoft Word?

We offer an attractive benefits and support package, featuring 25 days of holiday (plus bank holidays), a supportive culture that fosters individual and customer success, autonomy to excel and achieve your personal goals, and a comprehensive financial benefits package that includes a pension and Life Cover of 4x basic salary. You'll also have access to a discounted shopping scheme, an electric vehicle scheme, and a referral bonus.

Our health benefits package comprises access to Bupa, a health cash plan covering optical and dental treatments, access to GPs, a 24-hour advice and information line, a cycle-to-work scheme, and access to Mental Health First Aiders. We value your input and regularly seek your opinion on various matters. You'll have ample opportunities for learning and development to enhance your knowledge and skills. Our calendar is filled with inspirational social and educational events, fostering both in-person and virtual connections with our people. You can also participate in volunteering and charity fundraising opportunities, including initiatives with our charities, Sage Foundation, and our local Foodbank., With competitive salaries, a salary sacrifice pension scheme, life cover, shopping discounts and a health cash plan, we have your financial health in mind.