Helpdesk Coordinator

CPMS are a key supplier across the UK rail network, providing a diverse and comprehensive range of services in a variety of disciplines including infrastructure, construction, maintenance and building services.

We pride ourselves on delivering innovative and sustainable, multi disciplined solutions. This involved a strategic approach working collaboratively with our clients to ensure the effective operation, maintenance and renewal of rail infrastructure in a manner that minimises environmental impact, optimises resource utilisation, promotes resilience and enhances overall sustainability.

About the Role

We have an exciting opportunity for a knowledgeable, confident and enthusiasticHelpdesk Coordinator to join our small but busy team at our Head Office in Elderslie. This is a key support role within the business, acting as a central point of contact to ensure operational and administrative activities run smoothly and efficiently.

The successful candidate will play a vital role in coordinating day-to-day support requests, maintaining accurate system records and providing a high standard of service to both internal teams and external customers. Working in a fast-paced environment, you will be responsible for prioritising tasks, managing information across multiple systems and supporting the wider team to deliver timely and effective services across the rail network.

This role would suit an organised and proactive individual who thrives on responsibility, enjoys problem-solving and takes pride in delivering excellent customer service as part of a collaborative team.

Role Responsibilities

• Coordinate and distribute work orders to Managers, ensuring clarity and timely action
• Process purchase orders accurately and within agreed timescales
• Log all reactive and planned tasks accurately within the CAFM system and prepare comprehensive job packs
• Maintain and update the CAFM system with key information, including operative attendance, arrival and departure times, and job completion details
• Act as the first point of contact for incoming calls, managing high call volumes in a professional, efficient and courteous manner
• Manage the helpdesk inbox daily, ensuring all requests are logged, prioritised and responded to appropriately
• Support the wider team with general administrative duties to ensure smooth day-to-day operations

Do you have experience in Time management?, * Excellent knowledge of Microsoft Office packages

• Excellent time management skills
• Ability to communicate effectively and demonstrate a high standard of customer service skills
• Ability to organise own work schedule whilst working as part of a team
• Experience within a similar role