Helpdesk Coordinator

• Act as the key user for the CAFM system on site, managing PPM records, reactive tasks, and performance reporting
• Handle incoming calls and emails efficiently, ensuring a professional and timely response
• Plan and schedule PPM activities for engineering teams and specialist supply partners
• Ensure all reactive requests are logged correctly, prioritised appropriately, and allocated to the correct engineer
• Maintain clear communication throughout the lifecycle of reactive works between the Facilities Team and end users
• Liaise regularly with the Lead Engineer and Regional Facilities Manager to ensure service delivery standards are maintained
• Support the review of subcontractor performance, providing feedback via internal systems with Contract Support assistance
• Proactively identify and help implement innovations and process improvements to enhance contract performance
• Build and maintain strong working relationships with internal teams, clients, and external suppliers
• Obtain supplier quotations and upload them onto internal systems for client approval

This is a busy, site-based role requiring strong organisational skills, excellent communication, and confidence working with CAFM systems in a fast-paced FM environment., * Previous experience in a Facilities Management helpdesk or coordination role

• Strong working knowledge of CAFM systems
• Excellent communication and customer service skills
• Ability to prioritise workload in a reactive environment
• Confident liaising with engineers, subcontractors, and senior management
• Strong attention to detail and administrative skills

• Opportunity to work with a major FM service provider
• Stable contract with long-term potential
• Professional, supportive working environment

If you re an organised and proactive FM professional looking for your next opportunity, we d love to hear from you.

We are currently recruiting on behalf of a large, well-established Facilities Management service provider for an experienced Facilities Helpdesk / CAFM Coordinator to support a key client contract.