Junior IT Technician

Are you tech-savvy, hands-on and eager to kickstart your IT career? Join Ashley Anderson Ltd, part of Kingswood Mobility Group, as a Junior IT Technician to support our growing business across two sites!

This is an exciting opportunity to work within a supportive IT team, providing essential technical assistance to staff and helping to maintain reliable, day-to-day IT operations across Mercury House (Droitwich) and Grazebrook Park (Brierley Hill).

What You'll Do:

• Provide front-line IT support to staff (hardware, software, connectivity)
• Log and resolve support requests, escalating when needed
• Assist and responsible for set up and maintain users' devices (PCs, laptops, tablets, phones and peripherals)
• Assist with IT projects, system upgrades and equipment rollouts
• Support basic troubleshooting and best practice within the department
• Escalating complex issues to the Senior IT Technician when required
• Deliver friendly, professional support to ensure a positive user experience

Do you have experience in macOS?, * Good communication skills - personable, confident and able to explain technical issues clearly to non-technical users

• Good time management - able to balance multiple tasks and prioritise accordingly to meet IT deadlines
• Team working - ability to work closely with other junior/senior technicians
• Comfortable following instructions and asking questions when unsure
• Positive attitude and keen to learn while on the job
• Hands on, not shy to get under desks, run cables etc.
• Passion for technology and IT in general with a willingness to learn new systems, tools and technologies, * Demonstrable interest in IT and technology, either through education, apprenticeship or hands-on experience
• Basic computer hardware knowledge (PCs, laptops, monitors and printers)
• Familiarity with Windows 11 and/or macOS
• Basic understanding of networking concepts (Wi-Fi, Ethernet, internet connectivity)
• Awareness of IT security best practices (password policies, antivirus, data protection)
• Microsoft 365 user-level knowledge (Outlook, Teams, Word and Excel)
• Good troubleshooting and problem-solving skills
• Ability to communicate technical information clearly to non-technical users

Desirable

• Around 1 year of IT support experience

• Experience in an IT support or helpdesk environment

• Familiarity with Windows Server

• Experience with OS updates, patches and restart procedures

• Basic Microsoft 365 administration (user creation, Exchange administration etc.)

• Experience configuring laptops and desktops in a business environment

• Relevant IT qualification or completed apprenticeship, * Do you have experience providing IT support ?

• Which operating systems are you comfortable using?

• This role requires explaining technical issues to non-technical users. How confident are you in communicating technical information to others?

• 28 days holiday per year (including Bank Holidays)
• Length of service reward holiday (up to an extra 5 days)
• Company events
• Company pension
• Free on-site parking
• Referral programme
• Wellness programme
• Cycle to Work Scheme
• Eye Vouchers

We're committed to helping you develop your skills, gain experience, and succeed in a supportive and hands-on IT role.

Be part of our dynamic team and help ensure our colleagues have the reliable IT support they need to continue making a difference in people's lives.

Apply now and start your IT career with Kingswood Mobility Group!

Job Type: Apprenticeship

Pay: Up to £26,000.00 per year

Benefits:

• Canteen
• Company events
• Company pension
• Cycle to work scheme
• Flexitime
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme