SAP Service Delivery Manager

Own end-to-end service delivery for SAP S/4HANA systems.

• Ensure availability, performance, and stability of the S/4HANA landscape.
• Manage SLAs, KPIs, service reviews, and continuous improvement initiatives.
• Act as escalation point for S/4HANA-related incidents, risks, and operational issues.
• Coordinate internal IT teams, AMS providers, and business stakeholders.
• Ensure compliance with security, audit, and governance standards.
• Support transition from project delivery to S/4HANA run and hypercare.
• Drive standardization, automation, and optimization of service processes.

Proven experience in SAP S/4HANA service delivery or operations.

• Strong understanding of S/4HANA architecture, processes, and modules.
• Experience in international, or regulated SAP environments.
• ITIL-based service management knowledge.
• Excellent stakeholder management, communication, and leadership skills.