SAP S/4HANA 1.5 Level Support Specialist

We are looking for a SAP S/4HANA 1.5 Level Support Specialist to bridge first and second-level support, providing advanced troubleshooting and configuration assistance for the S/4HANA platform. This role focuses on resolving escalated incidents, performing system adjustments, and supporting business process optimization., Handle escalated incidents from 1st level support requiring deeper technical and functional analysis

• Perform advanced troubleshooting of SAP Fiori Apps, including role configuration and authorization issues
• Support configuration adjustments within approved change management processes (non-development)
• Analyze and resolve complex master data issues across Business Partner, Material Master, Vendor Master, and GL accounts
• Investigate integration issues between S/4HANA and connected systems (CPI, Banking platforms, third-party applications)
• Perform basic customizing activities in line with established standards and governance
• Support UAT execution, documentation, and business process testing
• Maintain and enhance internal knowledge base and solution documentation
• Support change management activities and minor enhancement requests (configuration-only)
• Assist in system monitoring, background job analysis, and performance optimization

Solid working knowledge of SAP S/4HANA architecture and key differences from ECC

• Hands-on experience with SAP Fiori Launchpad configuration and troubleshooting
• Functional understanding of at least two core modules: FI, CO, MM, SD, or P2P processes
• Experience with SAP authorization concepts and role-based access control
• Familiarity with master data governance and SAP Integration Suite (CPI)
• Proven ability to analyze system logs and identify root causes
• Experience with ticketing systems and SLA-driven support processes
• Strong analytical and problem-solving skills
• Excellent communication skills in English and German