SAP S/4HANA 1st Level Support Specialist

We are looking for a SAP S/4HANA 1st Level Support Specialist to act as the first point of contact for end-users, ensuring smooth day-to-day operation of the S/4HANA platform with a strong focus on SAP Fiori and high First-Call-Resolution rates., Act as the first point of contact for all S/4HANA-related incidents and service requests.

• Provide first-level support for SAP Fiori Launchpad and Fiori Apps, including access, roles, navigation, and basic troubleshooting.
• Support users with how-to questions related to S/4HANA business processes and the new user experience.
• Handle basic system administration tasks, such as password resets and user unlocking.
• Support master data-related inquiries, including Business Partner topics.
• Document solutions and contribute to the S/4HANA knowledge base.
• Escalate complex issues to 2nd level support and monitor ticket resolution in line with SLAs.
• Support user enablement and change adoption during the transition from SAP ECC to S/4HANA.

Basic working knowledge of the SAP S/4HANA environment and its fundamental differences from ECC.

• Familiarity with the SAP Fiori Launchpad and Fiori Apps navigation and UI concept.
• Excellent analytical and problem-solving skills with a strong focus on customer service.
• Exceptional communication skills, able to explain technical issues to non-technical staff.
• Proficiency in using ticketing/help desk software.
• Fluent English and German required.