Desktop/Helpdesk Support Consultant

• Provide daily desktop support for Windows 10/11 and macOS environments, including hardware and software troubleshooting.
• Set up and configure workstations, peripherals, and user accounts.
• Support mobile devices and perform basic network troubleshooting.
• Maintain and support collaboration and productivity platforms such as Office 365, Salesforce, Slack, Zoom, and MDM platforms (e.g., Intune).
• Act as the onsite escalation point for issues that require physical presence or hands-on remediation.
• Track, document, and manage incidents through Jira, ServiceNow, or similar ITSM/ticketing platforms.
• Deliver white-glove support with professional communication and a strong customer service focus., As a specialist in Service Management and Technical recruitment, we strive to provide our clients with the best-suited candidates for their business needs. All of our applicants undergo a rigorous selection process including pre-screening, interviews and background checks. This extensive filtering process allows us to guarantee you quality over quantity.

Some of the roles Global Technology Solutions specialise in include:

• Call loggers

• ISO Consultants

• Technical Helpdesk/ Remote support analysts

• Desktop / PC support analyst

• Business Analysts

• Tool specialists

• Technical and Solution Architects

• Helpdesk

• Analysts

• Auditors

• PC Support

• Network support analysts

• Web Developers

• Project Managers

• 4+ years of IT support experience in a professional or enterprise environment.
• Strong technical proficiency with Windows, macOS, O365, and common business applications.
• Solid understanding of imaging, device provisioning, and IT asset management practices.
• Experience troubleshooting audiovisual (AV) equipment, conference room setups, and wired/wireless network connectivity.
• Excellent interpersonal, communication, and problem-solving skills.
• Dependable, punctual, and able to work independently with minimal supervision.

Preferred Experience

• Background supporting users in financial services or fast-paced corporate environments.
• Familiarity with platforms like Salesforce, Zoom, Slack, Jira, and mobile device management tools.

Global Technology Solutions is an award-winning recruitment agency that specialises in IT recruitment for permanent and contract positions. We are an experienced team of recruiters, with a global network and a proven track record of filling positions quickly and efficiently with highly qualified staff that are second to none. GTS's proprietary database of technical personnel, combined with our savvy market knowledge, ensures that our client's HR needs are met quickly and cost-effectively. With over 22 years in the business, we have the experience to offer our clients resources worldwide, just when they need them. Whether our clients are looking for contracts or permanent members of staff, GTS provides the perfect solution for businesses operating in the UK and beyond., Global Technology Solutions is a reputable recruitment firm specialising in the placement of senior professionals within the Service Management arena. We work with employers to find experienced and talented candidates for their open roles and also act as a candidate's advocate, providing advice on all aspects of the recruitment process from start to finish. Technical Recruitment: When it comes to IT recruitment, we're a leading provider, offering both permanent and contractual positions on a global scale. Our flexible recruiting process allows us to find the perfect candidate for any role - from helpdesk support personnel to web developers, analysts, IT engineers, Heads of IT, network specialists, project managers and high-level consultants.