IT Support Analyst (entry-level)

This is a junior IT Analyst role which focuses on handling routine IT issues, supporting end users, and building foundational skills in technical problem-solving across RBC BlueBay.

RBC's expectation is that all employees and contractors will work in the office with some flexibility to work up to 1 day per week remotely, depending on working arrangements.

What will you do?

• Provide basic IT support including simple troubleshooting and initial assessment of incidents and service requests reported to the RBC BlueBay Service Desk
• Handle routine user requests such as password resets, basic software guidance, and account access issues with minimal supervision
• Communicate clearly and professionally with users across email, chat, phone, and in person.
• Assist in diagnosing common issues across desktop, laptops, and basic applications (Windows, M365), escalating complex matters appropriately
• Support basic hardware tasks including equipment setup, moves, and simple installations
• Learn advanced troubleshooting techniques through mentorship and structured training programs

Do you have experience in IT support?, * This is a junior role but some experience in the financial industry would be largely beneficial

• Basic IT support or technical experience

Nice to have

• Degree educated but not essential
• Any recognized IT qualification, Critical Thinking, Customer Service Management, Group Problem Solving, Help Desk Support, Installation Support, IT Standards, Requirements Analysis, Technical Troubleshooting, Time Management

• A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Opportunities to work with the best in the field
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible working options fully supported.

Agency Notice

RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.